URL Filtering classifying domain category as Unknown
26157
Created On 09/25/18 19:52 PM - Last Modified 10/28/22 19:47 PM
Symptom
URL Filtering classifying domain/URL as "unknown"
Cause
By default, any new registered domain will be categorized as "unknown" in PAN-DB.
Resolution
Palo Alto Networks will review the domain.
This can be performed either manually by the analysis/threat team, or through the automated crawler.
When a domain categorized as "unknown" is seen on the Palo Alto Networks servers, it will be put into a prioritized queue for crawling and classification. Once the domain category has been determined, it will be included in the next database refresh.
Additional Information
In addition, you can submit a request for URL category change or review by navigating to the Test a Site page at https://urlfiltering.paloaltonetworks.com/query/