Web UI not Displaying Correctly when Accessing on IE11

Overview

When accessing the web UI of the Palo Alto Networks device on Internet Explorer 11, the pages do not display correctly. A sample screenshot is shown below:

Resolution

Perform the following steps to resolve the display issue on IE11.

1. Check compatibility mode on IE11
   1. Press the Alt key to display the menu bar.
   2. Click the Tools menu and choose Compatibility View Settings.
   3. In the field for "Add this website", add the Web UI url for the Palo Alto Networks device. For example, https://<management-IP>
   4. Click Add.

Note: Understanding the Compatibility view list: http://msdn.microsoft.com/en-us/library/ie/gg622935(v=vs.85).aspx

2. Check Document Mode setting in IE 11
   1. Open Internet Explorer 11 and click <F12> to open the Developer Tools.
   2. From the left panel, towards the bottom, select Emulation (or press CTRL+8) to open.
      The Mode, Display and Geolocation settings are under the Emulation tab in the developers tools.

Note: Document modes and compatibility with Internet Explorer 11: http://msdn.microsoft.com/en-us/library/dn321432.aspx

3. Update the Java installation to the latest version.
4. Delete Temporary Internet Files and applications on Java
   1. Go to Windows > Control Panel > Programs and open Java > General Tab
      • Go to Temporary Internet Files > Settings : Disk Space : Delete Files. Check all 3 options and click OK
      • Go to Temporary Internet Files > View : "Removed selected Items" for any application
5. Delete Temporary Internet Files and application on IE11
   Internet Options > Browsing history > Delete > Delete (checking defaults)

owner: kkondo