When pushing software image from Panorama, the target devices don't show up in the Deploy Software window

When pushing software image from Panorama, the target devices don't show up in the Deploy Software window

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Created On 09/25/18 19:54 PM - Last Modified 11/14/23 03:00 AM


Symptom


After downloading the appropriate PAN-OS image from: Panorama > Device Deployment > Software, no devices are listed for installation even though they are configured to be managed from Panorama.

 

Deploy Software.png

Diagnosis

Check the following items:

 

  1. Verify appropriate PAN-OS version is selected. For example, devices running 7.1.0 can't be upgraded 8.1.0 in a single step. Read this article to learn more about upgrading PAN-OS and Panorama:
    BEST PRACTICES FOR PAN-OS UPGRADE
  2. Make sure the correct platform image has been downloaded. For example, download 3000 platform image for PA-3020 or PA-3050.
  3. Make sure the firewalls have valid support licenses.

 

If the above items are correct and still no devices are being shown, it could be because the Panorama doesn't recognize the valid support licenses installed on the devices it's managing.

Resolution


  1. Go to Panorama > Device Deployment > Licenses. Make sure that the firewalls have the correct support licenses and that they haven't expired. If Panorama shows the support license has expired, but the device indeed has a valid support license, then refreshing the license would solve this issue.

 

Support 2.png

  1. Select Refresh. This will bring up the "Refresh License Deployment" window. Select the devices that are not reflecting the correct support status and refresh them.

 

Support.png

  1. After the support licenses shown in Panorama matches with that of the devices, the Panorama should show all eligible devices in the Deploy Software Window and images can be pushed to those devices.

 

Additional Information


For Panorama not connected to Internet, run the command below 
request batch license eligibility-check disable
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