Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

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L1 Bithead

Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

I have been trying to find how to integrate Jira Cloud with Prisma Cloud (aka Redlock). I found this guide: https://docs.paloaltonetworks.com/redlock/redlock-admin/configure-external-integrations-on-redlock/i... and also it says that it works for Jira Cloud too it only talks about Jira On Prem.

Has anyone figured it out? Thx.

L1 Bithead

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

Hi @AHardy1 

The link you found is there right one and the content covered there is for both on-prem and JIRA Cloud.

I had another look there and it should address all configuration steps common for both.

Did you hit a problem in a specific step you'd want to share? 

L1 Bithead

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

Well... If I go under Jira settings and Apps (I don't see any of the screens shown at step 2, 3 and 4) there is nothing for me to specify an Applications link like in step 5. The only thing I can do is select an App from the marketplace and Redlock or Prisma are not there. Maybe I am not looking at the right place?

L1 Bithead

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

Anne,

Are you logged into cloud JIRA or on-prem JIRA? What version of JIRA are you using? Also, make sure you have Adminisrator privileges on the JIRA login.

L1 Bithead

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

I am on Jira Cloud and I have admin privileges.

L0 Member

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

Jira cloud recently renamed a few menu options. Previously to get to the 'Application Links` page it was `settings>>applications>>application links`. Now it is `jira settings>>products>>application links`. Does that help? We will update the documentation to reflect this change.

L1 Bithead

Re: Has anyone succeeded at integrating Prisma cloud with Jira Cloud?

Yes, JIRA cloud menu optitons have changed. We have an existing doc defect to update the documentation to reflect the changes.

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