How to Register a Palo Alto Networks Device, Spare, Traps, or VM-Series Auth-Code

by panagent on ‎11-28-2013 03:36 PM - edited a week ago by (72,187 Views)

To register a New, Spare, Traps, or VM-Series Auth Code:

  1. You will need to have a user account to log into the Customer Support Portal.
    1. Refer to How to Create a Customer Support Portal (CSP) User Account.
  2. Log into the Customer Support Portal (https://support.paloaltonetworks.com)
  3. Verify the Current Account is the account that owns the asset.
    1. If not, click on the account name and select the correct account.
      support dropdown.png
  4. Go to the Assets > Devices.
    Assets.png
  5.  Register a New Device
    1. Click the "Register New Device" button.
      register.png
    2. Select the device type being registered and complete the registration form. 
      device type.png
    3.  Enter the Serial Number and Location information.
      device registration eula.png
    4. Click "Agree and Submit".
    5. The new device is displayed in the Device table.
  6.  Register a new spare
    1. Click on Device > Spares.
    2. Click the "Register New Spare" button.
      Register new Spare.png
    3. Complete the Device Registration form.

         7.  Register a new Traps auth code,  

a. Click on Assets > Advanced Endpoint Protection
2018-05-09_traps1.png
b. Click the "Activate New Auth-Code" button.
c. Enter your Traps Auth-Code (found in your electronic fulfillment email) in the Authorization Code field and then Agree and Submit.
2018-05-09_traps2.png

 

d. In the License column, click the download icon ( csp-download-arrow.png ) to download the license key.

e. Select the version of Traps for which this license key will be used (Pre 3.33.3-3.44.0 and later) and then click Download.

2018-05-09_traps3.png

 

f. Save the license key to a location you can access from the Endpoint Security Manager.

g. Proceed to Set Up the Endpoint Security Manager .

          8.  Register a new VM-Series auth code

 To register a new VM-Series device purchased from Palo Alto Networks.
(Note:  If you have a usage-based VM serial number from AWS,  Azure or a Cloud Service, follow steps to register as a new device.  See section 5. Register New Device). 

    1. Click on Assets > VM-Series Auth-Codes
      add vm auth code.png
    2. Click on "Add VM-Series Auth-Code".
    3. A new row is added to the table.
    4. Enter the VM-Series Authorization Code.
      vm auth EULA.png
    5. Click on "Agree and Submit" to save. Click "Refuse" to cancel.

 

 

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents

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