Impossible to connect to panorama on Azure - Login prompt doesn't appear

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Impossible to connect to panorama on Azure - Login prompt doesn't appear

Hello Everyone, 

 

How are you? 

 

I have a big problem with my panorama. 

 

Context: 

 

I have set up a Panorama on Azure ( FREE TRIAL ACCOUNT), I upgraded it from 8.1.0 to 9.0.4 and I added Prisma License and install cloud service plugin. Everything was great at this time no problem. 

 

I Stopped the VM on Azure during the night and  when I have rebooted the next day the trouble has started

 

Since this moment I have a lot of problems to connect to panorama, two things happened: 

 

Either the WEB UI interface does not appears that all ( ERROR_CONNECTION_REFUSED)

OR the WEB UI appear but without the login prompt and the page continue to load. 

 

If someone has any idea, I would like to know about it.   

 

I have access via SSH but some of the commands doesn't work, I tried to : 

 

-Restart with  request restart system command

- Debug with  debug software restart process management-server  command

 

I could find in the log with this command tail follow yes mp-log pannt-info.log that the connexion with the DB seems to be not possible...

2020-01-27 12_02_21Microsoft Teams.png

 

 

The size of the Virtual Machine on Azure is   Standard D3 v2 (4 vcpus, 14 GiB memory). I thought it could be because of the minimum requirement but I'm not sure. 

 

I have no rules to block the traffic, I tried from a different computer, from a different place, no works. 

 
 
 
 
 
 
 

 

 

Either the 2020-01-27 11_25_02-52.225.192.199.png2020-01-27 11_39_21-Login.png

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