Licensing Issues with PAYG Bundle 2 on AWS

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L0 Member

Licensing Issues with PAYG Bundle 2 on AWS

I have just setup the PAYG AWS Bundle 2 and am having issues with enabling the URL filtering etc. subscriptions.

I'm unsure if it could be to do with the fact that I am still in the Free Trial, but I would assume these subscriptions would be present in this state?

Below I have attached screenshots of what the current Licensing and Version config. are.

 

Screenshot 2019-06-07 at 14.18.08.pngScreenshot 2019-06-07 at 14.18.49.png

L5 Sessionator

Re: Licensing Issues with PAYG Bundle 2 on AWS

What is the actual error you are receiving? If you are using a bundle you shouldn't be on a free trial. If you haven't tried this already go back to the licensing tab and fetch licensing again. 

L0 Member

Re: Licensing Issues with PAYG Bundle 2 on AWS

Thanks for the response.

 

Whenever I attempt to commit changes with subscription based functionality (i..e URL filtering) enabled I get 'No Valid License' errors.

Screenshot 2019-06-07 at 17.36.47.png

However, when I check the license page I get the following output which leads me to believe the License is valid? and there is no option to fetch the license again.

Screenshot 2019-06-07 at 14.18.08.png

L3 Networker

Re: Licensing Issues with PAYG Bundle 2 on AWS

I'm having the same issue. This is very odd. it should the very least shows the vm-model.I will raise a case on this.

L1 Bithead

Re: Licensing Issues with PAYG Bundle 2 on AWS

I just spun up a FW in AWS and short of complaining that the sig pack wasn't loaded the FW worked as expected.

L3 Networker

Re: Licensing Issues with PAYG Bundle 2 on AWS

Hi all, can you please check the instance type. This was caused by chosing the wrong instance type. Vm-series PAYG model in AWS is a VM-300 model, if you do not allocate the right memory and number of CPUs, then, it wont be able to register itself to the license server. I have changed my instance type to m4.xlarge, the everything is working as expected. I can see the instance now is licensed properly (see the below screenshot).  To find out the minimum requirements for VM-300, go to the following link https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClDCCA0

On how to change EC2 instance type, go to the following link https://docs.aws.amazon.com/AWSEC2/latest/UserGuide/ec2-instance-resize.html

2019-06-24_08-01-30.jpg

L3 Networker

Re: Licensing Issues with PAYG Bundle 2 on AWS

@jperry1 there is no option to fetch a license in PAYG model. Once you have registrered the CPUID and serial number in customer support portal (https://docs.paloaltonetworks.com/vm-series/9-0/vm-series-deployment/license-the-vm-series-firewall/...), the instance (if properly sized) will download the license automatically. 

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