False Positive detections of our software ("generic.ml")

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Please sign in to see details of an important advisory in our Customer Advisories area.

False Positive detections of our software ("generic.ml")

L0 Member

Hello, I work at ISI Sviluppo Informatico SRL ( www [dot] isisviluppo [dot] it), we are a software development company.

We have one executable ( LauncherPlus.exe ), part of our software, that is detected as a virus by your product, but it's a false positive.

It get detected as "generic.ml"

Here you can find the report: .virustotal.com/en/file/4af4562464113e3274e3f0e6c18df0443e222d02fe8603c9626b85e5b5c895ef/analysis/15...

 

Is there an email where I can send this file?

 

This executable is the updater of our software, so when the main software start, the LauncherPlus.exe is executed and it check for new versions. When a new version is found then LauncherPlus.exe update the main software, and then relaunch it.

 

Is it possible to fix the false positive detection issue?

Thank you for your support.

 

Best regards,

Massimiliano

1 REPLY 1

L7 Applicator

Submitted for FP verification.

  • 1967 Views
  • 1 replies
  • 0 Likes
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!