As per the directions at the top of the forum.
This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious verdict for a file that is demonstrably benign).
Please submit the following information in the order listed below so that our team can investigate your claim and change verdicts when warranted.
File Hash: <SHA256 hash>
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <verdict>
Our team will update each submission to this discussion forum at the conclusion of their research into your claim.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
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These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!