I'm part of the product management team here at Palo Alto Networks focusing on WildFire.
We'd like to help out.
A couple questions:
1. Is your primary concern the representation of this file on VT?
2. Pending on your response, what is your concern with the verdict of grayware? Customer's rarely block or restrict file access based on grayware and VT should no longer reflect a hit after the sample is reanalyzed.
Hello and thank you for your help.
Our biggest concern is that our app does not fit into your Grayware criteria.
I have clearly explained what our app does and asked your team to specifically point out how our application is classified under your Grayware definition and your staff has yet to reply with specific examples. Your definition is broad and does not explicitly or directly addresses our application. Your definition of Grayware includes business and technology practices that are a) not applicable to us b) completely the opposite of what our app does c) missleading and counter intuitive.
Please advise as to next steps.
We took your advice to escalate to our legal department, and recommend that your attorney contact our Corporate Legal Counsel, Ms. Wee, directly at email@example.com if you wish to discuss the matter further.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!