This looks like a screenshot from the CDL App, talking about connectivity for logging. The logging and telemetry, while they both go to the cloud, are actually two different pipelines - one is streaming, and telemetry is actually batch processing.
Can you please check the telemetry pipeline status in your AIOps instance (Settings>Inventory)
Here, is wrote to onboard NGWF on CDL: https://docs.paloaltonetworks.com/aiops/aiops-for-ngfw/get-started-with-aiops/onboard-devices
Anyway, I can't find any Settings menu in the AIOps instance.
Last but not the list, the instance is associating me to a not correct tenant.
As usual, Palo Alto cloud apps are a mess...
What a mess! (as usual)
I found the "telemetry" CDL instance but is in US. No chance to move in europe (obviously I need my data in Europe).
I choose to create the AIOps instance in "Germany" then it can't see US telemetry CDL in US and neither the regular one in the Netherlands. No way to create the AIOps instance in the Netherlands.
I ceated a new AIOps in US, associated to the the "telemetry" CDL in US, but I can't onboard firewalls that are already ondoarder on the regular CDL in the Netherlands.
I tried to open a support case and they send me to ask to the community...
There are a few things to be aware of here / check into here -
An overview of the activation process is here - https://live.paloaltonetworks.com/t5/customer-journey-aiops-for-ngfw/onboarding/ta-p/468635?attachme...
(This is the link in the Live Community pages - LIVEcommunity - Onboarding - LIVEcommunity - 468635 (paloaltonetworks.com)
Agree this seems like a right mess, no where did I see in the guides on setting this up that Germany only works in Germany so our firewalls Telemetry Region is set to the United Kingdom when I created the AIOps for NGFW I selected Germany as that's in Europe why would I of thought of choosing the US but I'm seeing no data in AIOps even though the firewall seems to be sending it.
But from the comment above I guess it's because our Telementry Region is set to the UK so the AIOps needs to be set to the US for it to work?
I've now setup another instance of AIOPs with the region set to the US (now we have two as we cant seem to delete the one in Germany) but when I try and access the US one I get the error "Error: Entitlements not found for user" but the Germany one loads fine!
My mess is like this:
The funniest is that once, the US AIOps shown me the status of 8 of my firewalls. Not all, only 8. I can't understand why...
That is working now and i can login to the AIOps in the US Region but there is still no information in there. Do I also need to set my telemetry settings on the firewall to send that to the Americas as well because at the moment that is set to the UK and the current telemetry data lake is in the UK
I see the AIOps instance in Americas is not attached to the CDL in UK.
Please click the 3 dots on the right side of the AIOps icon on the hub landing page, click edit, and attach the UK CDL tenant to the AIOps. In a couple of hours or so, the firewall data should show up in the instance, if the data is already flowing into the UK CDL. There should be no need to make any changes to the firewall.
please give me one serial which is not being shown in US AIOps
Thanks and Regards,
Palo Alto Networks
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