(Ended) Join the Discussion: LIVEcommunity Roundtable

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(Ended) Join the Discussion: LIVEcommunity Roundtable

Community Team Member

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Ask the LIVEcommunity team your questions today, June 15, through June 24! This special Ask Me Anything (AMA) event has no set topic; instead, it’s an open stage for LIVEcommunity members, customers, and even Palo Alto Networks employees to learn more about how LIVEcommunity functions and the team members who make it possible. 

 

Ask questions from Tuesday, June 15 to Thursday, June 24, 2021. 

 

Come back on June 23 at 8 a.m. through June 24 at 5 p.m. PDT  to join the event as our experts answer your questions!  

 

To participate in this event, please use the Reply button below to ask your questions.

 

Please be sure to click Like if a post is helpful to you and to "Accept as Solution" to let everyone know that the answer to your question hits the mark!

 

Want to learn more details about the event? Check out this article.

52 REPLIES 52

L1 Bithead

How do I run weekly statistics reports on how many questions were posted to the Beta program, how many were answered, and present it to the Product Team? 

Sveta Poluektova | Prisma Cloud | Sr Program Manager


@OtakarKlier wrote:

How can I be alerted to new posts in areas that interest me?


Great question. In order to be notified about a new post in an area that interests you, you have to subscribe to that area. 

Here's how to subscribe to a piece of content:

  • Go to the area or item you want to subscribe to. You can subscribe to an area, discussion, blog or article.
  • In the upper right part of the window, there may be a Subscribe button.
    Click Subscribe for any updates or comments that are added to this item.
    jdelio_0-1624546367389.png

     

  • If you do not see the subscribe button, you can also subscribe to an area like Blogs, Articles or Discussions by clicking the Options > Subscribe option in the upper right part of the window.
    jdelio_1-1624546367466.png

     

For even more info about subscribing, please check out the FAQ - Subscriptions here:
https://live.paloaltonetworks.com/t5/help/faqpage/title/subscriptions

 

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!


@BPry wrote:
3: Is there a feature available within the community that you don't think is used as much as it should be, or that members maybe don't realize exists? 

One feature that does not seem to get enough use would happen to be the “Accept as Solution” option. 


An Accepted Solution is a way for you to choose the answer that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

 

An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions.

You can mark a solution as accepted only for questions that you've posted (you started the thread). LIVEcommunity moderators can also mark one of the replies to a message as an accepted solution.

How do I mark a message as a solution?

  • To mark a message as a solution, click Accept as Solution on the reply.
    jdelio_0-1624546605911.png
  • If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.
  • To revoke an accepted solution, click Options > Unmark as Accepted Solution.
  • You can choose another solution or leave the question unsolved.
LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items if a post is helpful to you!


@AVaidya1 wrote:

Hello team -

What are the various levels of the LIVEcommunity members and contributors? I see designations like L0member and L2networker. 

 

Keep up the great work!


That is a great question! Currently, the LIVEcommunity has seven user levels where community members are able to  

move up in rank by performing actions within the community (giving Kudos, posting new discussion threads, providing answers etc.)

 

USER LEVEL

LEVEL NAME

L0

Member

L1

Bithead

L2

Linker

L3

Networker

L4

Transporter

L5

Sessionator

L6

Presenter

L7

Applicator

Community Expert

Cyber Elite

 

And of course, then there is the Cyber Elite level that is awarded to our community member experts!

 

Crasmussen - LIVEcommunity Manager 
Remember to click LIKE if a post is helpful to you | Stay Engaged!

L7 Applicator

If I have a problem and need help from the community, is there a guidline on what information I should include in my post or are there troubleshooting steps I should take prior to ask the community?

L7 Applicator

I have some ideas for how to's and configurationadvises. Is this something for this community and if yes, where and how should I submit them?

L7 Applicator

Are there all / a lot of paloalto employees involved in this community (as I saw usernames of some of them when using the @ to mark someone) or do they just get a username here without using / participating in this community?

L7 Applicator

Are there statistics about how the community grew over time since the beginning of live community?

L7 Applicator

Over time palo alto aquired quite a few comoanies and integrated their products into the paloalto ecosystem. Where is the right place to ask questions for all of these products?

L7 Applicator

Even if the community maybe does not contain "highly confidential" data, wouldn't it be good to use 2FA for the log in or let the users choose if they want it or not?

Cyber Elite
Cyber Elite

Are there plans for more statistics/gamification? I'd like to see leaderboard per quarter/year/all time and maybe some new ranks 🙂 (prestige mode?)

Tom Piens
PANgurus - Strata specialist; config reviews, policy optimization

Cyber Elite
Cyber Elite

Hello,

Is there a CyberRange that users can go into and test their skills?

L7 Applicator

When calling support and waiting on someone to pick up the phone, there is alwas the question if you already checked out the live community. While I also know support uses this community sometimes (as they once sent me a link to a post I wroty by myself) there probably are ressources that support uses (troubleshooting guides, informations about current issues and maybe even workarounds), so wouldn't it make sense to share a lot more of these informations here in the community (at least if I am right and they do exist) to reduce support calls one one side and help the customers even faster as they may be able to solve their issues without help from support?

L7 Applicator

Will ther be some more cortex capture the flag events in the future?

Cyber Elite
Cyber Elite

Hello,

Where can I go an view feature requests and/or vote on them?

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Click Like if a post is helpful to you or if you just want to show your support.

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The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!