Ask the LIVEcommunity team your questions today, June 15, through June 24! This special Ask Me Anything (AMA) event has no set topic; instead, it’s an open stage for LIVEcommunity members, customers, and even Palo Alto Networks employees to learn more about how LIVEcommunity functions and the team members who make it possible.
Ask questions from Tuesday, June 15 to Thursday, June 24, 2021.
Come back on June 23 at 8 a.m. through June 24 at 5 p.m. PDT to join the event as our experts answer your questions!
To participate in this event, please use the Reply button below to ask your questions.
Please be sure to click Like if a post is helpful to you and to "Accept as Solution" to let everyone know that the answer to your question hits the mark!
Want to learn more details about the event? Check out this article.
Paloalto customers already use their support account for the log in to this community and also recently the new cloud identity feature was added to cortex. Are there plans to support logins for customers to the support portal, cortex and also the live community with federated logins via azure ad, okta, ...?
Does the Live Community team plan to collaborate with contributors across PANW and re-post articles relevant to customers from other forums like the one linked here to ensure customers are getting real-time updates regarding product information, etc?: https://www.paloaltonetworks.com/blog/security-operations/
We work with teams across Palo Alto Networks to communicate important information that our community members should know of which is usually shared in our general blog area. You can also visit our technology product pages where you can find specific information pertaining to that product.
As the Content Management Specialist, I am always interested in gathering input and feedback from our community members on what they would like to see more of! You can always reach out to us in the community feedback area as we love to hear from our members.
Everything about feature requests can be read here: https://live.paloaltonetworks.com/t5/blogs/how-to-use-palo-alto-networks-new-feature-request/ba-p/40...
(And in the linked topics in this blogpost)
Why does the "send message" button not work in this live community forum? As in, I am unable to direct message a person listed in a post.
This is a great question. The new Messaging option is NEW to the LIVEcommunity, but the problem is that both the sender and receiver need to enable this option in order to send messages, as it is NOT enabled by default.
To enable this option, please go into your UserID > My Settings
And inside there go to Preferences > Private Messenger
And then be sure to enable “Turn on private messages” and then Save.
For even more information about using Private Messenger, please see the Private Messaging section of the FAQ page here:
Can you share the best way to do a search in LIVEcommunity to find what I am looking for?
Thanks for the question, my answer is going to be brief, as there are many ways to search through the LIVEcommunity, but I will say that start with the top search window, which allows you to search and see search results through the entire LIVEcommunity, TechDocs and KB.
If you are in a specific area, you can search just that area for information using the drop down option to select:
For even more information on searching in the LIVEcommunity,(where we cover suggested and filtering results)please see the Search section of the FAQ page here:
- What's your favorite new feature that was added to LIVEcommunity with the latest updates?
That's a great question and a few of us on the team wanted to share our thoughts!
On the main page we now have featured posts and trending conversations - @jdelio
I particularly like the brand new icons in the discussions area (PAN approved / Community Expert Verified). It adds additional authority to a provided solution and provides confidence for readers. - @kiwi
My favorite feature is the new look and feel of the LIVEcommunity itself. I also like how on the main page our community stats are upfront and center. - @jqualls
I like the ability to Subscribe and get email notifications to areas that are important to me. You can subscribe to most locations in LIVEcommunity such as discussions and events! You can even subscribe to a specific post or topic. - @crasmussen
I like the trending conversations which is a new rotating area on the homepage. It’s great to be able to see all the popular conversations happening across the community in real time. - @agalindo
Have you noticed the new Leaderboards? At a glance you can see the top Solution Authors, Top Contributors and see which members are receiving the most Likes. This is such a great way to engage and connect with experts that are providing great guidance and answers to common questions. - @jforsythe
- If you had to give someone an elevator pitch on why they should be engaged in the LIVEcommunity forums, what would it be?
The LIVEcommunity forums are a great place to meet with other experts. It’s a great resource to find answers to your questions, or help others by answering their questions and feel good about yourself in doing so! It’s also a good way to stay up-to-date on the latest and greatest updates, features, events, etc.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!