Ask the LIVEcommunity team your questions today, June 15, through June 24! This special Ask Me Anything (AMA) event has no set topic; instead, it’s an open stage for LIVEcommunity members, customers, and even Palo Alto Networks employees to learn more about how LIVEcommunity functions and the team members who make it possible.
Ask questions from Tuesday, June 15 to Thursday, June 24, 2021.
Come back on June 23 at 8 a.m. through June 24 at 5 p.m. PDT to join the event as our experts answer your questions!
To participate in this event, please use the Reply button below to ask your questions.
Please be sure to click Like if a post is helpful to you and to "Accept as Solution" to let everyone know that the answer to your question hits the mark!
Want to learn more details about the event? Check out this article.
I have some ideas for how to's and configurationadvises. Is this something for this community and if yes, where and how should I submit them?
Absolutely, we’d love to hear your ideas for useful and helpful resources. Please visit the community feedback area and share your ideas with us. We’d love to partner with you in sharing ideas and best practices.
Are there all / a lot of paloalto employees involved in this community (as I saw usernames of some of them when using the @ to mark someone) or do they just get a username here without using / participating in this community?
Thanks for inquiring on the level of engagement from our employees. 🙂 Palo Alto Network Employees are very active and participate in the community.
Are there plans for more statistics/gamification? I'd like to see leaderboard per quarter/year/all time and maybe some new ranks 🙂 (prestige mode?)
As part of the recent community updates, the leaderboard area is now more prominent across LIVEcommunity. For example, on the homepage you can see Top Solution Authors, Top Liked Authors and Top Contributors. You can select “view all” to see an expanded leaderboard view with time ranges.
And yes! We do have plans to revamp and update ranking and badges across the community. Thanks for asking and stay tuned!
Are there statistics about how the community grew over time since the beginning of live community?
Hi...thanks for your question! 🙂 We are excited to share that we have over 185K+ active network and cyber security pros and the community is growing at an average of 20%+ annually.
All thanks to folks just like you! Thank you for sharing your experience and participating in the community.
We like to think….. "Thousands of minds working together to create and share ideas are far more powerful than a lone engineer!"
If I have a problem and need help from the community, is there a guidline on what information I should include in my post or are there troubleshooting steps I should take prior to ask the community?
This is a great question, and can apply to just about any topic.
When you are posting any question to the community, be sure to include all of the basic information that would help others solve the problem.
I would start with the product, the version being used, what your issue is, is this a new or pre-existing configuration, and if so, has anything changed?
As far as troubleshooting, there are many troubleshooting guides when it comes to our products—it just depends on the product. I would recommend searching for “troubleshooting”+ whatever product you need help with, For example if you needed to troubleshoot GlobalProtect, we have a guide on that here:
Over time palo alto aquired quite a few comoanies and integrated their products into the paloalto ecosystem. Where is the right place to ask questions for all of these products?
Great question! The best place to start would be the LIVEcommunity technology pages. Each page has a designated discussion area where you are able to post and ask any questions. For example
Why does the "send message" button not work in this live community forum? As in, I am unable to direct message a person listed in a post.
Hi, thanks for letting us know. We just enabled it for you. Please confirm and let us know.
Is there a CyberRange that users can go into and test their skills?
Yes, there is a Cyber Range that Palo Alto Networks offers an opportunity to learn and to allow users to test their skills.
Please read the Palo Alto Networks Blog all about it here:
Paloalto customers already use their support account for the log in to this community and also recently the new cloud identity feature was added to cortex. Are there plans to support logins for customers to the support portal, cortex and also the live community with federated logins via azure ad, okta, ...?
Thank you for your question! We’ll be sure to let community members know if there are login changes to be aware of.
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