(Ended) Join the discussion: Professional Services - Experts You Can Count On When Protecting Your Business
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(Ended) Join the discussion: Professional Services - Experts You Can Count On When Protecting Your Business

Community Team Member

Ask your questions from now until April 7 as Professional Services experts will be available in a Q&A session for an opportunity to learn, join in and ask questions, meet our experts and explore the latest professional services offerings! The Ask Me Anything (AMA) Event will be focused on how they can help customers in different stages of deployment of our full portfolio of products and adopt our technology to protect your business.

 

Ask questions from Wednesday, March 31 to Wednesday, April 7, 2021.

 

Come back on April 8th from 10am to 12pm PT  to join the event as our experts answer your questions! 

 

To participate in this event, please use the Reply button below to ask your questions.

Please be sure to click Like if a post is helpful to you and to "Accept as Solution" to let everyone know that the answer to your question hits the mark!

Want to learn more details about the event? Check out this article.

 

 

Crasmussen - LIVEcommunity | Engagement Manager 
Remember to choose a solution and give kudos | Stay Engaged!
7 ACCEPTED SOLUTIONS

Accepted Solutions


@ddelcourt wrote:

What are the different offerings for the PS Extended Expertise Program?


There are several options in the Extended Expertise program to provide flexibility for our customers, they are:

 

  • PS Extended Expertise - consists of a remote Designated Consultant with no credits. Consultant manages 2 customers, scheduled every other week, or average of 80 hours a month.
  • PS Extended Expertise Plus - consists of a remote Designated Consultant with 500 credits (equal to $50,000) to spend on outcome based bundles.
  • PS Extended Expertise Dedicated - This consists of a Dedicated Consultant with no credits. This offering is in line with the legacy Resident Engineer program. Consultant can be on-site or remote.
  • PS Extended Expertise Dedicated Plus - This consists of a Dedicated Consultant with 500 credits (equal to $50,000) to spend on outcome based bundles.

Each of the above base offerings will support one “core expertise” designed to identify and provide the right Consultant to support your primary objective, they are:

  • NGFW/Prisma Access
  • CloudGenix
  • VM Series - Private Cloud
  • Cortex XDR
  • Cortex XSOAR
  • Prisma Cloud
  • VM Series - Public Cloud

 

View solution in original post


@MP18 wrote:

Hi,

Is the PS Extended Expertise Consultant remote or on-site?

How do we engage PS  via our Palo Alto Vendor or through Palo Alto SE?

 

Regards

 


We offer Dedicated and Designated consultants under the Extended Expertise service offering.  The Designated is only offered in a remote capacity.  Dedicated is offered remote or on-site. Specifically:

  • The PS Extended Expertise Designated service offering is a half-time resource remotely delivered, every other week with up-to two (2) on-site visits per year (kickoff).  
  • PS Extended Expertise Dedicated offering has the option to be on-site, but is highly encouraged to be remote for faster identification and assignment of resource. This resource is assigned full time.

To engage PS, Please reach out to your Palo Alto Networks or Partner Account Manager 

View solution in original post


@tawilkins wrote:

Hi PS team,

 

How do I find a partner in my region who can deliver Professional Services?


Great question Tanya! Please view our CPSP Listing Page:  https://www.paloaltonetworks.com/services/cpsp-partners

 

Also be sure to check in at our program alias to ask about others not listed here.  Our partners are continuously in flight towards completion of workshops and credentials to increase their capability to serve our customers, updated posting to the page takes respective cycles.

View solution in original post


@emetcalf wrote:

Is the Extended Expertise Consultant remote or on-site?


 This will depend on the Extended Expertise service that is procured:

  • The PS Extended Expertise Designated service offering is remotely delivered with up to two (2) on-site visits per year, typically the project kickoff and a follow-up.  
  • PS Extended Expertise Dedicated offering has the option to be on-site, but is highly encouraged to be remote for faster identification of a resource and this will include up to four (4) on-site visits per year in a similar fashion as above.

View solution in original post


@MP18 wrote:

Hi Team,

 

Can Cyber Elite members have access to PS portal?

 

Regards


Hello - Today the PS Portal is reserved for CPSP partners however we can take a look at the Cyber Elite contingent and explore what’s possible with the needs of this group.  Thanks for your inquiry!

View solution in original post


@jhache wrote:

What are QuickStart services?


Great question Jerry... QuickStarts are a suite of technology specific outcome based offerings. Each of these have defined deliverables as well as boundaries that define the offering. Keep in mind that QuickStarts may not cover the entire scope of your project and if they do not we can always set up some time with you to discuss your specific project requirements and provide a customized services offering.

 

Please take a peek at our Professional Services offerings available at https://www.paloaltonetworks.com/services/consulting and contact your Account Manager for more information.

View solution in original post


@tawilkins wrote:

Hi PS,

What are Focused Services? Can you provide some details?


Hi, Absolutely  -  Focused Services is a high-touch, personalized service providing customers with a Services Account Manager and Designated Engineer and for our largest customers, a Service Delivery Leader.  Focused Services teams ensure our services teams and service partners deliver as one team to deliver an exceptional customer experience. 

 

We offer three levels of Focused Services:

Focused Services - partnered with Services Account Manager, this level of service is generally the best offer for mid-sized and large enterprise customers. 

Focused Services Plus -partners customers with both a Services Account Manager and a Designated Engineer in a Region - this is for our mid-sized to large customers consuming some or most of the platform

Focused Services Elite - partners the customer with a Services Account Manager, Designated Engineers in each Region providing 24 x 7 DE case coverage and a Service Delivery Leader - this service offer is built for customers with global operations or for any customer consuming across the Platform. 

 

More information visit: https://www.paloaltonetworks.com/resources/datasheets/focused-services-overview

View solution in original post

25 REPLIES 25

Community Team Member

Comments section is now OPEN! 

Please be sure to post ALL of your questions below for our Professional Services group to answer!

LIVEcommunity team member
Stay Secure,
Joe
Don't forget to Like items!

Hi PS,

 

I have question below on Pre tunnel and Post Tunnel  

 

We are running 8.1.15 on GP 5.2.5

We see below in GP  logs

 

'Pre-tunnel latency: 18ms, Post-tunnel latency: 1ms' )

 

We have pre logon then on demand.
So when I power up my pc and I see Global protect is connected.
which latency is this?

After this when I logon to PC with username and password then
prelogon gets disconnected.

Then I click on GP icon and click on connect then after my SAML MFA. I get connected to GP.

So please answer below
1>which is tunnel latency?
when GP. prelogon is connected or when I click on connect on
GP icon ?
2>Which is pre tunnel latency in above case?
3>which is post tunnel latency and why it less than pre tunnel?

Hi PS,

 

Need to when we reboot firewall   do url cache database is also deleted every time?

If yes why is this behavior?

Can I check  where url cache is stored in firewall from cli?

 

Hi,

Is the PS Extended Expertise Consultant remote or on-site?

How do we engage PS  via our Palo Alto Vendor or through Palo Alto SE?

 

Regards

 

MP

Cyber Elite
Cyber Elite

My question/statement is about enabling better transparency between PS and CPSP partners.

How comfortable is the PS Mgmt team within PANW in providing access to PS related tools/scripts for CPSP partners to help keep consistent deployment techniques, and also... how soon we can seen more progress to in achieving transparency.  (Too often I hear, "we will take that under advisement" or "we will bring that under internal discussion", without an actionable item/resolution offered) .

Help the community: Like helpful comments and mark solutions

Hi Team,

 

Can Cyber Elite members have access to PS portal?

 

Regards

MP

L3 Networker

What are the different offerings for the PS Extended Expertise Program?

L2 Linker

Hi PS team,

 

How do I find a partner in my region who can deliver Professional Services?

L0 Member

Is the Extended Expertise Consultant remote or on-site?

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