(Ended) Join the discussion: Professional Services - Experts You Can Count On When Protecting Your Business

[crasmussen]

Ask your questions from now until April 7 as Professional Services experts will be available in a Q&A session for an opportunity to learn, join in and ask questions, meet our experts and explore the latest professional services offerings! The Ask Me Anything (AMA) Event will be focused on how they can help customers in different stages of deployment of our full portfolio of products and adopt our technology to protect your business.

Ask questions from Wednesday, March 31 to Wednesday, April 7, 2021.

Come back on April 8th from 10am to 12pm PT  to join the event as our experts answer your questions! 

To participate in this event, please use the Reply button below to ask your questions.

Please be sure to click Like if a post is helpful to you and to "Accept as Solution" to let everyone know that the answer to your question hits the mark!

Want to learn more details about the event? Check out this article.

[ddelcourt · Accepted solution]

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@tawilkins wrote:

Hi PS team,

How do I find a partner in my region who can deliver Professional Services?

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Great question Tanya! Please view our CPSP Listing Page:  https://www.paloaltonetworks.com/services/cpsp-partners

Also be sure to check in at our program alias to ask about others not listed here.  Our partners are continuously in flight towards completion of workshops and credentials to increase their capability to serve our customers, updated posting to the page takes respective cycles.

[jhache · Accepted solution]

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@emetcalf wrote:

Is the Extended Expertise Consultant remote or on-site?

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 This will depend on the Extended Expertise service that is procured:

• The PS Extended Expertise Designated service offering is remotely delivered with up to two (2) on-site visits per year, typically the project kickoff and a follow-up.  
• PS Extended Expertise Dedicated offering has the option to be on-site, but is highly encouraged to be remote for faster identification of a resource and this will include up to four (4) on-site visits per year in a similar fashion as above.

[robp]

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@PaloAlto18 wrote:

Hi PS,

Need to when we reboot firewall   do url cache database is also deleted every time?

If yes why is this behavior?

Can I check  where url cache is stored in firewall from cli?

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It depends on which cache you are talking about, because there are 2 URL caches.  One on MP(Management Plane) and one on DP(Data Plane).  The cache on the DP is cleared at each FW reboot, by design. The cache on MP is saved every 8 hrs or before a regular reboot or when the DB version is upgraded.

You can clear the cache from DP and MP using CLI, but if you’d like to check details on URL filtering sites or categorizations, that can be done here: https://urlfiltering.paloaltonetworks.com/.

Going forward, if you or anyone else has any similar technical questions, please be sure to ask in the General Topics area here:
https://live.paloaltonetworks.com/t5/general-topics/bd-p/members_discuss

[ccamp · Accepted solution]

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@S.Cantwell wrote:

My question/statement is about enabling better transparency between PS and CPSP partners.

How comfortable is the PS Mgmt team within PANW in providing access to PS related tools/scripts for CPSP partners to help keep consistent deployment techniques, and also... how soon we can seen more progress to in achieving transparency.  (Too often I hear, "we will take that under advisement" or "we will bring that under internal discussion", without an actionable item/resolution offered) .

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 Great question and happy to support this inquiry -  As part of the CPSP program membership, we make great strides and take pride in providing our elite, certified partner engineers/consultants with the same level of training and transparency that we provide our own teams.   In fact, our partner program hosts the framework for all post sales delivery training, so you are the primary audience for consuming that content firsthand, along with our internal PS bench.   Further, we are recalibrating our PS Delivery Library with a new design and content refresh, in collaboration with our Global Practice Leads and their Global SA's,  in the form of tools/scripts/blueprints/architectural references, SOW's etc.  These are specifically for supporting consistency in your implementation methods and is a value tenet to the program, and commitment of our PS overarching org. 

Our executives definitely sponsor this PS program transparency to the eligible CPSP partner orgs/individuals that have: earned their credentials,invested in training, submitted detailed project data, and provided customer sat results.  

Thanks Steve for reaching out!   This has been a concentrated effort that we have listened to this audience requests, and we have been working diligently on both correcting the perception with our partners, and making sure we are communicating out those deliverables and training modules regularly.  Let's be sure you get connected with Rob Pfrogner on my team to give you a tour of what's available to you today - @rpfrogner thanks for the assist!  

[ccamp · Accepted solution]

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@MP18 wrote:

Hi Team,

Can Cyber Elite members have access to PS portal?

Regards

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Hello - Today the PS Portal is reserved for CPSP partners however we can take a look at the Cyber Elite contingent and explore what’s possible with the needs of this group.  Thanks for your inquiry!

[tawilkins]

Hi PS,

What are Focused Services? Can you provide some details?

[jhache]

What are QuickStart services?

[ddelcourt · Accepted solution]

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@jhache wrote:

What are QuickStart services?

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Great question Jerry... QuickStarts are a suite of technology specific outcome based offerings. Each of these have defined deliverables as well as boundaries that define the offering. Keep in mind that QuickStarts may not cover the entire scope of your project and if they do not we can always set up some time with you to discuss your specific project requirements and provide a customized services offering.

Please take a peek at our Professional Services offerings available at https://www.paloaltonetworks.com/services/consulting and contact your Account Manager for more information.

[JSutterfield]

Is the PS Extended Expertise Consultant remote or on-site?

• The PS Extended Expertise Designated service offering is remotely delivered with up-to two (2) on-site visits per year (kickoff).  
• PS Extended Expertise Dedicated offering has the option to be on-site, but is highly encouraged to be remote for faster identification of resource.

How do we engage PS via our Palo Alto Vendor or through Palo Alto SE?

• Your Palo Alto Networks account team, Account Manager and SE, can engage the PS team to scope engagements.

[kgarza · Accepted solution]

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@tawilkins wrote:

Hi PS,

What are Focused Services? Can you provide some details?

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Hi, Absolutely  -  Focused Services is a high-touch, personalized service providing customers with a Services Account Manager and Designated Engineer and for our largest customers, a Service Delivery Leader.  Focused Services teams ensure our services teams and service partners deliver as one team to deliver an exceptional customer experience. 

We offer three levels of Focused Services:

Focused Services - partnered with Services Account Manager, this level of service is generally the best offer for mid-sized and large enterprise customers. 

Focused Services Plus -partners customers with both a Services Account Manager and a Designated Engineer in a Region - this is for our mid-sized to large customers consuming some or most of the platform

Focused Services Elite - partners the customer with a Services Account Manager, Designated Engineers in each Region providing 24 x 7 DE case coverage and a Service Delivery Leader - this service offer is built for customers with global operations or for any customer consuming across the Platform. 

More information visit: https://www.paloaltonetworks.com/resources/datasheets/focused-services-overview

[MP18]

@ccamp 

That will be great if we can have access to that content.

That will help us and also we can help the community.

Regards