I have been trying to run the same tech support file from a Panorama through the BPA tool but when I try to open the HTML page it is always blank. I tried opening it in several browsers and ran the same Pano with a slightly older tech support file a few days ago with success. The newer files come back with version 4.1.0 whereas the ones from a few days ago came back as 4.0.1.
Also, I tried using the email address email@example.com but it got bounced back to me with email delivery failure notice.
Solved! Go to Solution.
Actually the problem turns out to be an issue with the TSF size. The file that I generated last week that works was over 300mb in size for the Panorama. For whatever reason the file size every time I generate the TSF is around 25mb. This is clearly not the correct size so I am pretty sure that would be the issue with the BPA. Now I need to figure out the TSF issue.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!