BPA's run yesterday and this morning are blank pages

[aporue]

I have been trying to run the same tech support file from a Panorama through the BPA tool but when I try to open the HTML page it is always blank. I tried opening it in several browsers and ran the same Pano with a slightly older tech support file a few days ago with success. The newer files come back with version 4.1.0 whereas the ones from a few days ago came back as 4.0.1.

Also, I tried using the email address customersuccesstools@paloaltonetworks.com but it got bounced back to me with email delivery failure notice.

[aporue]

Actually the problem turns out to be an issue with the TSF size. The file that I generated last week that works was over 300mb in size for the Panorama. For whatever reason the file size every time I generate the TSF is around 25mb. This is clearly not the correct size so I am pretty sure that would be the issue with the BPA. Now I need to figure out the TSF issue.

[Phoenix · Accepted solution]

Email to reach BPA team - bpa@paloaltonetworks.com