Url Filtering and DNS Sinkhole adoption is incorrect on report

[Carlos_N]

Hi All,

I generated a BPA report for some firewalls and I’m getting most URL-Filtering and DNS Sinkhole as not enabled but on firewall most rules does have URL-filtering and Anti-Spiware profiles have DNS Sinkhole enabled. Please provide option to upload (PA-3260) report (Mail Filtering does not permit to attach this kind of files to bpa@paloaltonetworks.com) from today and past year report with old hardware PA-3060 but here you can see URL-Filtering is at least 75.9% and DNS Sinkhole is same as other profiles. Rules have not changed a lot after we migrated the configuration. I already wrote to bpa@paloaltonetworks.com but now answer.

Could someone kindly help.

Thanks

[raji_toor]

Haven't checked URL filtering yet but Sinkhole is configured on all profiles and all rules are using them, even the ones that are coming as no in report..It was confusing and ended up running the test 3 times.

[Carlos_N]

Hi Raji, yes it is very confusing. How can I get formal support on this. I need to send bpa@paloaltonetworks.com the reports but my Antispam is not letting. 

[raji_toor]

@Carlos_N  I sent them yesterday with screenshots but did not get a response yet.

[Carlos_N]

@raji_toor I sent the mail on april 19 and until today I have not received any reply. Is unacceptable at least one should get an automatic reply. Let me know if you get response. I sent it again today.