Coming Soon: Prisma Access 1.7

Announcements

ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.

Community Team Member

Coming Soon Prisma Access 1.7.png

Get Ready... Prisma Access 1.7 is on its way!

 

Prisma Access 1.7 offers you some new and exciting features that will be released with the Cloud Services Plugin version 1.7.

 

The Prisma Access 1.7 plugin is tentatively scheduled to be released near September 8th, so we want to make sure that you have the proper time to plan and schedule this required plugin upgrade on your Panorama. Be sure to review the upcoming planned timelines, keynotes, and best practices references below.

 

Prisma Access customers can also get a sneak peak at what's to come by going to the Customer Resources area on LIVEcommunity.

 

Please see the following timeline to plan your upgrade:

 

August 14 Prisma Access will perform infrastructure/maintenance upgrades. Your deployment should not experience any traffic impact. However, avoid committing any new changes during this time.
August 28, 2020 – August 31, 2020 Prisma Access performs a dataplane upgrade for your deployment, so you can take advantage of the new features being released. Please make sure all changes that need to be pushed to the Prisma Access environment are pushed before the weekend and freeze configuration changes/commits during this weekend.
September 8, 2020 – October 15, 2020

You must upgrade to the Cloud Services Plugin 1.7, which requires Panorama version 9.0.4 or later.

The phased rollout for the Cloud Services plugin 1.7 is planned starting September 8, 2020. When the new plugin is available for you, you will receive a notification on the Customer Support Portal and an alert will be generated on Prisma Access Insights. After you receive the notification to install the plugin, you have until October 1, 2020 to complete the installation.

 

Update - The enforcement date for upgrading the 1.7 plugin has been moved to October 15th, 2020. Prisma Access customers must upgrade the current plugin to the latest 1.7 plugin by this date.

 

Note about Panorama and PAN-OS

  • If your organization plans to use PAN-OS 9.1 features with Prisma Access, you should plan to upgrade your Panorama system to version 9.1.x.
  • If you do not plan to use any PAN-OS 9.1 features or cannot upgrade the Panorama to 9.1, you will be able to continue using Panorama 9.0.x with the Cloud Services Plugin version 1.7 until November 20, 2020.

For more details about Panorama, be sure to sign in with your customer account and read, "Prisma Access: Plan for Panorama EoS Dates for Panorama Software Versions" in our Customer Resources area.

 

Best Practice:

After the service upgrades, the egress IP addresses may change from the currently used IPs to the reserved IP addresses. We recommend that the customers add all Active (in-use) and reserved public IPs to the allow list with SaaS/third-party vendors, so these IPs can be obtained by using the API.

 

For the Technical Documentation, please review, "Retrieve the IP Addresses for Prisma Access" in our TechDocs website. It is recommended to have the allow-list process automated. Verify you have the all Active and Reserved IPs on your allow list by August 28th, 2020 and perform the verification of IPs on your allow list even after the upgrade on August 30th, 2020.

 

We would like to make you aware of some changes that will occur after upgrading to 1.7, specifically to the GP logs:

 

  • After the Prisma Access 1.7 upgrade, non-traffic and non-HIP GlobalProtect related logs will have a new category and will be displayed under a new label. See here (PDF version)
  • Panorama 9.1 customers will be able to see all GlobalProtect logs from Panorama
  • Panorama 9.0 customers will still see traffic and HIP logs via Panorama but will need to use the Explore app from the Hub to see remaining logs.

The recommendation is to upgrade to 9.1.  as 9.0 EOL on 11/20

 

To receive notifications on service upgrade and availability, please subscribe here.

 

NOTICE: On November 20, 2020, Panorama version 9.0 is End-of-Support for compatibility with Prisma Access.
Before this date, you must upgrade your Panorama version to 9.1.2 or later.

 

Thanks for taking time to read this blog.

Don't forget to hit that Like (thumbs up) button and don't forget to subscribe to the LIVEcommunity Blog.

 

Stay Secure,
Kiwi out!

 
4,152 Views
Comments
L4 Transporter

Hi Author, due to the release date of "Cloud Services Plugin 1.7" change, please update the timeline accordingly,.

2,874 Views
Community Team Member

@kkondo Dates have been updated.. Things have changed.. we will update this any more as needed.

2,444 Views
L0 Member

https://status.paloaltonetworks.com/incidents/s63mhmdpyqzr

The phased rollout for the Cloud Services plugin 1.7 is planned starting September 8, 2020. When the new plugin is available for you, you will receive a notification on the Customer Support Portal and an alert will be generated on Prisma Access Insights. After you receive the notification to install the plugin, you have until October 1, 2020 to complete the installation.
1,926 Views
L0 Member

To Whom It May Concern:

 

Has Cloud Services Plugin 1.7 been released?  The incident https://status.paloaltonetworks.com/incidents/s63mhmdpyqzr does NOT appear to be getting updated.  This states that 1.7 would begin rollout on 9/8/2020.  That said, it shows the Infrastructure Upgrade was completed, but not the Dataplane Upgrade.

 

Can we get an updated status?  This plugin is still not available on our Panorama instance.

1,721 Views
L1 Bithead

Echoing @dparrish-better when is 1.7 being released? And to confirm the deadline for installation has been pushed from Sept 21 to October 1?

1,589 Views
Community Team Member

@mike.pochan  and others,  Prisma Access 1.7 is released as of now.. please see this blog about it:
https://live.paloaltonetworks.com/t5/blogs/prisma-access-1-7-is-here/ba-p/347987

1,517 Views
L0 Member

@jdelio if it is out, it is not being published to all Prisma Access customers. 

The 1.7 plug-in is not available for us in our Panorama instance to download. We check daily. 

1,511 Views
L1 Bithead

We don't see it available for download either. 

1,502 Views
L4 Transporter

Dear Customers,

 

"

Update Sep 8, 23:56 UTC- The phased rollout for the Cloud Services plugin 1.7 is planned starting September 8, 2020. When the new plugin is available for you, you will receive a notification on the Customer Support Portal and an alert will be generated on Prisma Access Insights. After you receive the notification to install the plugin, you have until October 1, 2020, to complete the installation.
https://status.paloaltonetworks.com/incidents/s63mhmdpyqzr
"

Considering the stability of the user's deployment as a top priority, the stage-wise approach has been implemented to rollout the Prisma Access plugin 1.7. This helps us to roll out to all our customers in more control and stabilized fashion and giving top priority to the stability of your Prisma Access deployment. You should be receiving a notification via Prisma Access insights and also the app will show up Panorama once available. We apologize for any inconvenience.

Getting started with insights - https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-cloud-managed-admin/insights.ht...
Email Alerts from Prisma Access insights - https://docs.paloaltonetworks.com/prisma/prisma-access/prisma-access-panorama-admin/insights/alerts/...

1,297 Views
Labels