Customer Support - Made Simple!

[jdelio]

At Palo Alto Networks, we are focused on Customer Support and helping Security Professionals finding the answers that they need to address their daily Security Challenges. One of the ways that we are doing that is with the introduction of the Customer Support Resources Made Simple Video Series. 

Steve Cloughesy, VP Customer Support Delivery Americas, kicks off the video series, introducing all of the parts of this video series. He talks about Beacon, BPA Tool, Online Resources, Searching, Chrome Extension and Customer Support Portal.

Intro to Customer Support Resources Made Simple Video Series

We welcome you to view the entire playlist here:

Customer Support Resources Made Simple Video Series Playlist

In order to help organize this series, it has been broken down into the following parts (Videos):

• Information about Beacon
  https://www.youtube.com/watch?v=7SAOTvEHOBc
  
  

• Best Practice Assessment (BPA) tool overview
  https://www.youtube.com/watch?v=PslC-zY04mI
  
  

• Palo Alto Networks Online Resources - LIVEcommunity, KnowledgeBase (KB), and TechDocs
  https://youtu.be/4oDIZAzP8aY
  
  

• Getting around in the LIVEcommunity - Tour of LIVEcommunity
  https://youtu.be/P8lFxNrCTl4
  
  

• Searching on LIVEcommunity
  https://youtu.be/wDj7MteEAHA
  
  

• Palo Alto Networks Google Chrome Extension
  https://youtu.be/HcbFceiKg8M
  
  

• Open case in Palo Alto Networks Customer Support Portal (CSP)
  https://youtu.be/a79sGqslqnU
  
  

• Opening a New Critical Case / Escalation Methods Palo Alto Networks
  https://youtu.be/xR2TiovzB2I

We hope that this helps introduce you to what we have to help answer your daily questions. 

We welcome you to browse all of the blogs and articles that we have in the LIVEcommunity, as well as participate in the Discussion areas to help get your questions answered. 

And worst case, if you are still not able to find an answer that you need, you can open a support case from the Customer Support Portal (CSP) here: Customer Support Portal

Thank you for using Palo Alto Networks security solutions.

Thanks for taking time to read my blog.
If you enjoyed this, please hit the Like (thumb up) button, don't forget to subscribe to the LIVEcommunity Blog area.

As always, we welcome all comments and feedback in the comments section below.

Stay Secure,
Joe Delio
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[vjowers]

Great blog and videos in making it simple to gain support. Especially through online resources. 

[crasmussen]

Great post to understand the simplicity of online resources...all in one place!