Customer Support Portal (CSP) Role and Name Changes Coming Soon

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Changes to product-specific roles in the Customer Support Portal (CSP) coming soon.


Beginning in April 2019, the product-specific roles below will no longer be administered in the Palo Alto Networks Customer Support Portal (CSP) and will be available directly on the hub (formerly Cortex Hub) using your existing credentials.


Impacted Products:


Question: What will happen to the current roles in the CSP?

Answer: The following roles (Logging Service, Traps, Magnifier, Directory Sync Service and XDR) will be migrated to the hub as part of this change. User management and other roles will continue in CSP. We will be updating the legacy names and introducing new management flows as part of the upcoming release.


Question: How will I, as super user of our CSP account, administer the roles of these products: Cortex Data Lake, Traps, Cortex XDR – Analytics, Directory Sync Service, Cortex XDR – Investigation & Response?

Answer: Beginning in April, super users can assign roles for these products directly in the hub.


Super users will continue to manage other roles on CSP.


Watch out the hub’s documentation for further details.


PLEASE NOTE: "Cortex Hub" has been changed to "hub."


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Stay secure.


Joe Delio


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