Where Can I Get the GlobalProtect Client ?
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Community Team Member

In normal situations it will be your IT department or the firewall admin that will provide you the GlobalProtect version you will need to use to connect to your company's gateway.

 

This can be done in several ways. Group Policy installation is likely one of the most popular scenario how the software will be distributed to the end users. Refer to the article at https://docs.microsoft.com/en-US/troubleshoot/windows-server/group-policy/use-group-policy-to-instal... for more information on how to use Group Policy.

 

If IT does not control the hardware of the remote users, then a GP version can be provided directly via the GP portal. Once the user connects to the GP portal and authenticates, he/she will be presented with several download options out of which he/she will have to select the correct version depending on the hardware being used. An example of the GP portal page is displayed below:

 

2021-04-01_14-27-49.jpg

 

Note: This can potentially put extra load on your portal!

 

There are other ways for deployment depending on the different platforms you're using (Linux, Chromebooks, iOS, Android, etc).  Please refer to the article at https://docs.paloaltonetworks.com/globalprotect/10-0/globalprotect-admin/globalprotect-apps/deploy-t... to find out more information on the different deployment methods used for the GlobalProtect App.

 

Alternatively, if the user has access to the GCS Portal he/she can download and install any version of GlobalProtect that's available on the portal. All you have to do is login to the support portal: https://support.paloaltonetworks.com/

 

Once you're logged in, navigate to Updates > Software Updates and select the correct filter using the drop-down menu, as illustrated below:

 

2021-04-01_14-36-14.jpg

 

In doing so, you will be presented with all the available software versions of the filter you've selected. As you can see in the screenshot below, all versions come with release notes that I strongly suggest you read before trying any version, because they contain information regarding known and fixed issues :

 

2021-04-01_14-40-16.jpg

 

For additional information on GlobalProtect, don't forget to check out the LIVEcommunity GlobalProtect Resource Page where you'll find links to more articles, blogs, video and more on GlobalProtect!

 

Additional Information:

Technologies - GlobalProtect Resource Page 

COVID-19 Response Center - THE COVID-19 RESPONSE CENTER FOR GLOBALPROTECT AND PRISMA ACCESS 

GlobalProtect - Safeguard Your Mobile Users—Wherever They Are (demo)

 

Thanks for taking time to read this blog.
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As always, we welcome all questions, comments and feedback in the comments section below.

 

Kiwi out!

2 Comments
L1 Bithead

Hello , please invest more in GP client development and testing . 
As minimum GP should detect window 7 and block further installation neither then crash all vpn communication . 
Server side options should be improved as well , for example be able to control minimum version or possible version depends on windows 7 / windows 10 . 

 

Community Team Member

@eronko 

Thank you for your comments. 

We take this very seriously, and we will try to make sure your feedback gets back to our developers. 

As far as the issues you are facing, have you spoken with support or participated in the discussion areas about this? 

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