Cloud Identity Engine

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Cloud Identity Engine

L0 Member

I am trying to get my Clould Identity Engine working on my firewall.  I got the CIE up and running and I am syncing my Directories with Okta.  But when I try to connect my CIE to the firewall via Device->User Identification->Cloud Identity Engine.  I get the following error. "cloud-identity-engine-instance is invalid"  Everything looks correct that I have setup.   It works if I do the Auth profile it connects to the CIE.  

 

But the real problem is when I go to Policies and try to create a Auth policy or Security Policy, when I click on Source user it comes up blank.   I cannot select a user or group to add to my policies.

1 accepted solution

Accepted Solutions

L0 Member

With TACs help we figured this issue out.   I had a comma in my instance name, once I took the comma out that resolved my issue.

View solution in original post

3 REPLIES 3

L0 Member

With TACs help we figured this issue out.   I had a comma in my instance name, once I took the comma out that resolved my issue.

Bingo! Thank you for the knowledge. 

L0 Member

Thanks.  Still occurring in 2024.  Commenting to keep this at the top of the search for any other companies with a comma in their name.

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