Can't delete aws account

[DwightAwesome]

Same issue as https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/deleting-aws-account-from-cloud-ngfw-por... There's no movement on this thread

I deleted all the FMS firewalls.

I'm subscribed to Premium support and I can't open a ticket and get pushed to a message board?

[ebenny]

Hello @DwightAwesome

Greetings from Palo Alto Networks!

Could you provide me with the current status of your Cloud NGFW deletion state.
 

Note: it can take up to 2 hours to delete firewall resources once you have unsubscribed.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

[DwightAwesome]

it's been more than 24 hours. Same deal -

[ebenny]

Hello @DwightAwesome

 It is required to remove routes towards the Endpoint from your AWS account and delete the resources{NGFWs} from the Palo Alto Sass console.
 

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

[DwightAwesome]

All endpoints and routes were deleted over 48 hours ago. CFT was deleted. AWS Firewalls and all Firewall rules and groups were deleted. Same error.

[ebenny]

Hello @DwightAwesome,

Thanks for the update,

In order to troubleshoot this issue  further please help us with the information asked in the private message.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!

[ebenny]

Hello @DwightAwesome,
 

Cloud Ngfw SaaS console won't allow deleting the AWS account that is used to subscribe to Cloud Ngfw from AWS Marketplace

Resolution: Unsubscribe Cloud Ngfw from the AWS marketplace to remove the account.

Thanks and Regards,
Edison K Benny
Product Specialist
Palo Alto Networks
https://live.paloaltonetworks.com/t5/cloud-ngfw-discussions/bd-p/Cloud_NGFW_Discussions
*Don’t forget to accept the solution provided!