Deleting AWS account from Cloud NGFW Portal

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Deleting AWS account from Cloud NGFW Portal

L2 Linker

After tried to delete AWS account inside CloudNGFW portal, Now status is "deleting" for 4 hours already

Is it take so long time?


I can not add a new account, It seem support onboard only 1 account


Accepted Solutions

L3 Networker

Hi @nattapong_thi


This was caused by creating a firewall in the account and then using the same account to onboard to FMS with that original firewall still existing. There is an enhancement that allows users to work on both FMS and nonFMS use cases so that users can keep resources created when just onboarded as nonFMS users, then later onboard FMS and create resources by FMS policy, we will allow both to exist and operate at the same time.



Edison K Benny
Product specialist
Palo Alto Networks
 *Don’t forget to accept the solution provided!*

View solution in original post


L3 Networker

Did you try deleting the CFT template in your AWS account that you ran for IAM permissions?

Yes!, After waiting for many hours, Then deleted CFT 😂

L3 Networker

So is the status still showing deleting?




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