Generated Certificate Not Showing

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Generated Certificate Not Showing

L1 Bithead

Running PAN OS 10.2.2-h2 and generated a certificate. The cert doesn't display in the gui under Device Certificates. I created it again and it said that there are duplicate certificates now. I am new to Palo and not sure how else I can go about viewing the certs that I generated or how to go about removing them.


Thank you


Cyber Elite
Cyber Elite

Hello @mjgrlg72


you can view certificates from the CLI by using below commands:


show shared certificate


To remove certificate, you can use below command:


delete shared certificate <certificate name>


Regarding how you ended up to not able to see a certificate in GUI, I am not sure what could have caused this. I do not see any known issue in the version you are running and have not faced this myself before.


Kind Regards


Help the community: Like helpful comments and mark solutions.

I reached out on some other boards also and I got responses back that others have/have been experiencing the same issue. Even using the show shared certificate command doesn't display anything. They are there though. I exported the firewall state and looked at the text file and saw both certs in there. Just not able to see them in the system.

L2 Linker

Hi @mjgrlg72,


Greetings from Palo Alto Networks!


I saw your post and have a few recommendations for you. In order to troubleshoot this issue further, we may have to collect the tech support file and perform live troubleshooting, I recommend you to open a support case so that the next available engineer can help you with this issue.
If you find any difficulty in opening a support case, feel free to respond to this post.


Web Portal:


Thanks and Regards,
Prerna Ahire
Product Specialist
Palo Alto Networks







I worked with the vendor that we purchased the palo through and have support with. They upgraded our system to 10.2.3-h2 to see if that would allow us to see the certs. The certs still didn't show. I tried generating a new cert and that one did show in the gui and cli. I still have the two certs that were originally generated still in there that I can't see other than through the state file, but I was able to generate a new file, export it and start playing around with ssl decryption. At some point I'll have to figure out how to get rid of the other two certs. I was surprised to see that it seems to be an issue others have had from what I have seen online, but nothing in any bug reports.

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