Deliver Unmatched User Experience with ADEM's Browser-Based HTTP Insights

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For network administrators, accurately identifying the root cause of application slowdowns presents a persistent and complex challenge. Pinpointing whether the issue is due to application server degradation, connection errors, authentication errors, or access policy is exceptionally difficult. This diagnostic ambiguity often leads to significant delays in remediating user experience issues and inefficient use of the IT team's valuable time.

Traditional Digital Experience Management (DEM) tools frequently fall short, failing to provide a complete picture. They struggle to bring together what users are actually experiencing, the results from synthetic tests, and specific error messages (like cryptic browser or network codes) into one clear view.

This fragmented visibility means IT teams often have to guess the problem's source. Is the app completely unreachable due to connection issues? If so, is it because of login problems, or something on the user's device? Or is the app just slow because of a backend server delay, or simply taking too long to load on the user's screen? This guessing game results in lengthy troubleshooting, frustrated users, and a constant drain on valuable resources.

The ADEM Advantage: Pinpointing Application Performance Root Cause

Palo Alto Networks is revolutionizing how you gain insight into application performance with significant enhancements to Autonomous Digital Experience Management (ADEM). We're supercharging ADEM's ability to run synthetic tests and monitor what users are doing in real-time, now with deep insights into crucial browser and network error codes. 

This delivers unparalleled precision in troubleshooting:

• Instant Diagnostic Clarity: No more guessing. Immediately identify whether the application itself is broken or if the problem is preventing users from even reaching the application through HTTP and browser error codes, so it can be fixed quickly to get users back to work
• Examples of application issues: 503 errors where the application is down and the server is not available to respond and 502 errors where the server you are trying to get a response from is routing to another server that is not providing the correct response
• Examples of reasons users cannot access the application: invalid certifications, blocked access because of a policy on the browser, mistyped domains, or the browser took too long to send the request
• Pinpoint the Exact Slowdown: Drill down to identify precisely which segment on the service delivery chain is degrading, whether it is happening at the application's core systems (the backend) or affecting how the app looks and feels on the user's screen (the frontend)

Accelerate Remediation with Enhanced Root Cause Analysis for Any and All App Issues 

Palo Alto Networks ADEM stands out as a leading DEM solution that brings together what real users experience and powerful automated synthetic testing capabilities. This unique approach allows precise root cause identification of application experience issues by monitoring the browsing journey from the user's device, the network, or the server. By integrating deep visibility into browser and HTTP status codes, ADEM provides the true reason behind any application performance degradations that are impacting user experience. This empowers IT teams to accelerate problem-solving and boost user productivity.

ADEM Extends to Chrome and Edge Browsers

We are thrilled to announce that ADEM is now extending its powerful browser-based real user monitoring capabilities for Chrome and Edge browsers. This means even more comprehensive monitoring of end-users, ensuring IT teams have the insights needed to remediate user experience issues.

With ADEM's unified browser-based real user monitoring, synthetics, and HTTP error intelligence, you gain unmatched app performance visibility impacting user experience. No more guesswork and lengthy troubleshooting. Know exactly what broke app performance and why, and remediate issues faster than ever before.