LIVEcommunity has a super-cool and useful new feature we’re excited to share with you: Product Mentions. Part of a comprehensive and descriptive product catalog, you can now mention a product in a discussion using a hashtag — for example, #Cortex, #PrismaAccess, #App-ID and so on — for easy access to all relevant posts and user-generated content.
This new feature makes it even easier to find related product information when posting a discussion, reply, or comment. Product Mentions also allow you to subscribe to products and request notifications regarding product-related activity. Neat, right?
Read on to learn how to use #ProductMentions.
Let’s say you’re roaming our discussion forums and decide to create a post about your product, Cortex XDR. Type # — AKA the pound of hashtag symbol — first and then the product name to mention the product in your post. Your post will then appear in the search results, as shown below.
Once you choose your product and post your message, you’ll see the following:
You’ve now mentioned your product in your post...but it doesn’t end there. If you’re interested in learning what other conversations about Cortex XDR are happening across the community, simply click “View Products” and the product icon on your post.
You’ll then be taken to the dedicated product page where you’ll find the latest topics, replies, discussions, and posts happening across the community related to Cortex XDR! Take a look:
This #ProductMention feature doesn’t just work in discussion forums. Using a product mention will associate it with all content related to that product—including user-generated posts, expert-written articles, blogs authored by the LIVEcommunity team, webinars, and events. It also gives you the capability to search the entire product catalog, which syncs in real-time with our entire community.
You can even subscribe to products and receive email notifications related to content that is associated with their favorite product.
As you’re navigating through our homepage you will also find a new area “Top Mentioned Products” where you can see the most popular/most discussed products on the right-hand side of the screen (shown below).
We hope you’re as excited about this new feature as we are! Test it out for yourself and let us know what you think in the comment section below.
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