On Saturday, November 7, from 11:00 a.m. to 11:00 p.m. PST, we will perform maintenance on our Customer Support Portal (CSP) and supporting systems. During this time, the CSP site and features will be unavailable. Please plan accordingly.
The affected features include:
Web Cases will be unavailable during the maintenance window, and phone wait times could be longer than usual. For non-critical issues, please create your case online outside of the maintenance window. For scheduled customer activities on November 7, please enter a case on Friday, November 6, prior to this maintenance period. This will ensure that you will have a case to reference should an issue arise.
Updates will be posted on http://status.paloaltonetworks.com
We know this may be an inconvenience for you, so please don't hesitate to reach out with any questions or comments on the discussion thread.
For answers to Frequently-Asked Questions, check out our FAQ blog for more information.
Thank you for your patience while we improve our services for you.
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