06-06-2022 01:02 PM
Hello dear Community!
I hope I am not the only one with this problems in the incident area:
1. When you get a incident message on your mobile phone, I get really angry because scrolling in the frame of the text-message is really stressful. Scrolling up and down won't work always. Is there another way to investigate quickly on my mobile phone? (Android + iOS)
2. How can the employee get informed, when he get's an incident assigned? Is there a possibility to send a mail to him automaticly via Cortex XDR Pro?
BR
Rob
06-06-2022 01:44 PM
Hello cyber,
I have encountered the issue in the past and Palo confirmed that there is no way to customize the alerts you receive on your mobile phone.
You can create a notification setting from management auditing to send an email notification to the user who is it assigned to.
Navigate to Settings --> configurations --> Notifications--> add forwarding configuration
configure log type as Management audit logs and scope section select subtype as assign incident.
06-06-2022 01:44 PM
Hello cyber,
I have encountered the issue in the past and Palo confirmed that there is no way to customize the alerts you receive on your mobile phone.
You can create a notification setting from management auditing to send an email notification to the user who is it assigned to.
Navigate to Settings --> configurations --> Notifications--> add forwarding configuration
configure log type as Management audit logs and scope section select subtype as assign incident.
06-06-2022 02:47 PM
The management audit is perfect to get it done. It is so pity, that PA will not make this adjustable.
Thank you for your help!
BR
Rob
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