Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email notification?

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KRisselada
L0 Member

Who/How to send feedback on "Cortex XDR Scheduled Maintenance on January 17" email notification?

Hello Livecommunity
I believe there are Palo Alto representatives that do some level of monitoring and participation in this Forum, would they or someone know where you provide feedback to enhance notifications such as the one listed above, that describes a update that will occur on our Tenant but if your a member of more than one Tenant, there is no way to know which Tenant this is for.

Suggestion: would it be possible to add a Tenant ID or something in these? 
I realize that acknowledgement of a confirmation or deny weather this could be considered by PAN here, but can someone offer a contact or where this type of suggestion would go in order to be fed into the proper queue internally at PAN in order to be reviewed for possible enhancement?
thank you

KRisselada_0-1609960296061.png

 

dfalcon
L4 Transporter

Hi @KRisselada -

 

I will share this feedback with the appropriate Product Managers today.  As an FYI, this update will apply to all tenants.


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 
KRisselada
L2 Linker

Outstanding @dfalcon Thanks so much.

dfalcon
L4 Transporter

Hi @KRisselada-

 

I spoke with one of the Product Managers.  For these types of emails, the changes will apply to all tenants across the board.  All maintenance is conducted outside of what is considered normal working hours for the given region.  Unless otherwise specified in the communication, there should be no outage.  


David Falcon 
Solutions Architect, Cortex
Palo Alto Networks® 
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