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Close Incident when offense closed via Qradar
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05-18-2023 12:28 AM
Hi ,
Is there any option to automatically close Incident when offense closed via Qradar ?
In the integration setting there is the option - "Close Mirrored XSOAR Incident" but it doesn't for work me.
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05-19-2023 02:12 AM
Hi @Bar_Magnezi ,
Can you see any errors in the logs? Also, did you define any query in the integration? If you are only getting open offendes, closed ones cannot be mirrored.
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05-22-2023 11:34 PM
I don't have any errors and I didn't define any Query...
Just to be clear ill explain exactly what I need...
1. Firstly , An offense started
2. XSOAR makes an incident out of it and a playbook starts to run
3. The playbook is waiting for a user input , but for some reason the analyst closed the offense from the Qradar.
Is there any way to automatically close the incident when the Qradar offense got closed ?
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05-23-2023 12:20 AM
If the mirroring configuration works as expected, the incident should automatically be closed in XSOAR. Did you select the below option from the instance configuration?
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05-23-2023 04:55 AM
Yes I did select this option and it still doesn't work
- how to re-pull QRadar case in Cortex XSOAR Discussions
- QRadar integration error: Failed to execute qradar-searches command (EDITED). in Cortex XSOAR Discussions
- Problems with the Integration "QRadar v3" - Mirroring not working and qradar-reset-last-run command not working in Cortex XSOAR Discussions
- Reload QRadar incident information in Cortex XSOAR Discussions
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