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How can I surely say that incident is changed from Pending state to Active state during outgoing mirroring?
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How can I surely say that incident is changed from Pending state to Active state during outgoing mirroring?
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01-31-2023 03:25 AM
When we change the incident from Active state to Close state, we get "closeReason", "closingUserId", and "closeNotes" in the delta of "UpdateRemoteSystemArgs". But when the incident is changed from Pending state to Active state, we do not get anything in delta, and due to which I am not able to determine whether something else has changed or the Incident state has been changed from Pending to Active.
Because, updating the remote system by checking if the incident status equals to IncidentStatus.ACTIVE, will result in marking it again and again every time something will change in this incident after it was changed to Active, which is not the wanted behaviour.
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