How can I surely say that incident is changed from Pending state to Active state during outgoing mirroring?

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can I surely say that incident is changed from Pending state to Active state during outgoing mirroring?

L1 Bithead

When we change the incident from Active state to Close state, we get "closeReason", "closingUserId", and "closeNotes" in the delta of "UpdateRemoteSystemArgs". But when the incident is changed from Pending state to Active state, we do not get anything in delta, and due to which I am not able to determine whether something else has changed or the Incident state has been changed from Pending to Active.

 

Because, updating the remote system by checking if the incident status equals to IncidentStatus.ACTIVE, will result in marking it again and again every time something will change in this incident after it was changed to Active, which is not the wanted behaviour.

 

0 REPLIES 0
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!