I want to attach attachment in incident using playbook.

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I want to attach attachment in incident using playbook.

L1 Bithead

Hi Team, I have one use case I wanted to attach an attachment in an incident using the playbook. So I have one command which retrieves attachments of particular incidents.  I have created one playbook which first retrieves the attachment of a particular incident and then in the second task I'm using setIncident command to update incidents with attachments, but It is not working.

In Context data, there is a File object but I'm not able to set it in a particular incident using setIncident command. Below I attached a screenshot of setIncident task.

 

shreyash_412_1-1675055542282.png

 

 

1 REPLY 1

L4 Transporter

Hi @shreyash_412, Not sure I understand you case entirely. I have provided a solution for both my assumptions.

 

If you have data stored in the context and are trying to save that to the context as a file. You can try the !FileCreateAndUploadV2 filename="textfile.txt" data_encoding=raw data=${ContextKeyWhereDataIsStored} command. The result of the automation creates a file inside the context.

 

If you are trying the move a file from the "File" context key to the "incident.attachments "key. Then try below command. The automation is deprecated but can still work. !DemistoUploadFileV2 entryID=406@0ede5a91-b496-4414-87be-80c42d1486d4 incidentID=${incident.id} target="incident attachment". Note that a duplicate file will be created in the File key. 

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