Playbook waiting for a manual Set task

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Playbook waiting for a manual Set task

L1 Bithead

Hello community,

 

I have some playbooks that are responsible for closing incidents in the various sources (XDR, QRadar, XSOAR, JIRA, ...) once I enter a reason or reason for them to be closed.

rafaelusano_0-1703592508555.png

 

 

I have done this using a "Set" automation that waits for input from the user and gives an error as it is a "Set" where the value "value" that is inserted in the key is empty. In this way, the Playbook stops, sets the "Run Status" to "Error" (in red) and waits for a value to be entered in that task and it is run again manually to close the incident.

rafaelusano_1-1703592616387.png

 

 

My question is, is there a way to set the "Run Status" to "Waiting" manually? Or, otherwise, perform this operation of setting a value in a context key or something similar without the "Run Status" being set to "Error"?

 

 

Thank you very much in advance.

Greetings.


 

 

1 accepted solution

Accepted Solutions

L4 Transporter

Hi @rafael-usano ,

 

Instead of the standard task, first, you can use a data collection task which will ask a close reason and then you can use a set task to pass the answer of the data collection task as a close reason.

View solution in original post

2 REPLIES 2

L4 Transporter

Hi @rafael-usano ,

 

Instead of the standard task, first, you can use a data collection task which will ask a close reason and then you can use a set task to pass the answer of the data collection task as a close reason.

Thanks, @gyldz!
I have used it and it works great for what I wanted.
 
Greetings!!
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