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11-14-2024 07:07 AM
I'm in the process of creating a widget and need help retrieving details of incidents that were closed within a specific week or time frame, irrespective of their creation date. Additionally, I would like to know if there's a method to achieve this without using scripting. Could you please provide guidance on how to implement this functionality?
11-14-2024 04:31 PM
Hi @ansusabu – Yes, this can be achieved by filtering incidents based on the closed timestamp field, for example:
closed:>="2024-11-07T00:00:00 -0700" and closed:<="2024-11-14T00:00:00 -0700"
11-15-2024 02:11 AM
But these values are static, right? I want the values to be changing based on the dashboard time frame.
And does your query take incidents created in during the dashboard timeframe and closed based on the query time frame? I don't want that. I want all the incidents closed during the dashboard's timeframe irrespective of their creation date
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