COVID-19 Response Center

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The COVID-19 Response Center for GlobalProtect and Prisma Access

We've got you covered!

Palo Alto Networks understands a new level of support is needed, and the necessity to securely and rapidly connect all your applications, including SaaS, Cloud, and your data center apps.
This page provides immediate resources from across Palo Alto Networks specific to GlobalProtect, GlobalProtect Cloud Services (GPCS), and Prisma Access.
Find the answers you need and engage with other cybersecurity professionals.

A Message from our CEO, Nikesh Arora

A Message from our CEO, Nikesh Arora

We have a number of solutions ready to go to help you secure your remote workforce, and we’ve ramped up our support to help.

Read More.

GlobalProtect and Prisma Access during COVID-19

COVID-19 GlobalProtect Prisma Access Working From Home.png

We understand your challenges during COVID-19.
Supporting your mobile workforce, you’re covered.

34909 10 12
Posted by 03-13-2020 in Blogs

GlobalProtect Blogs, Articles, and Discussions

Where Can I Get the GlobalProtect Client ?

04-01-2021 — There are several ways to get your version of GlobalProtect. Find out about popular ways to deploy the GlobalProtect App to End Users.

Tags: download globalprotect Remote access Remote location remote networks
Labels: GlobalProtect GlobalProtect-COVID19 Remote location Remote Networks
7462 3 2 by in Blogs

Introducing Prisma Access Autonomous Digital Experience Management (ADEM)

03-31-2021 — Read all about this new tool available for admins who want to have better insight into their remote users' environments, in order to keep things more secure. ADEM - Autonomous Digital Experience Management

Tags: ADEM Autonomous Digital Experience Management prisma access
Labels: Autonomous Autonomous DEM GlobalProtect GlobalProtect-COVID19 GP PrismaAccess-COVID19
6743 10 by in Blogs

DOTW: GlobalProtect VPN Client Mac OSX Secure Input

03-12-2021 — For anyone that has been trying to get MacOS X Secure Input working with GlobalProtect, Joe has written a blog to help explain what is going on and how to get this to work. DOTW: GlobalProtect VPN Client Mac OS X Secure Input

Tags: dotw globalprotect macOS X secure input troubleshooting
Labels: GlobalProtect GlobalProtect-COVID19 Mac OS X MacOS PrismaAccess-COVID19 Secure Input secureinput
2044 2 3 by in Blogs

GlobalProtect Authentication Issue After Updating Adobe Acrobat

03-05-2021 — If you have experienced issues with GlobalProtect authentication after updating Adobe Acrobat software, then this article will help provide a solution.

Tags: Acrobat adobe globalprotect resources troubleshooting
Labels: Adobe Acrobat Authentication GlobalProtect GlobalProtect-COVID19 SAML strata
1572 1 by in Blogs

GlobalProtect App Log Collection and Troubleshooting FAQ

03-03-2021 — Explore the most-asked questions about GlobalProtect App Log Collection. This guide is for the feature available to Prisma Access customers using 1.8 Plugin and above, and can help you navigate through common questions and provide answers.

Tags: 1.8 App Log Collection faq globalprotect NGFW prisma access
Labels: GlobalProtect GlobalProtect App GlobalProtect-COVID19 Prisma Access PrismaAccess-COVID19
2426 1 2 by in GlobalProtect Articles

Troubleshooting GlobalProtect MTU Issues

02-17-2021 — Learn why we need to consider Maximum Transmission Unit (MTU) size when talking about VPN solutions, such as GlobalProtect, and what fragmentation is and why we want to avoid it.

Tags: globalprotect gp mtu troubleshooting
Labels: GlobalProtect GlobalProtect-COVID19
18016 3 14 by in GlobalProtect Articles

Kiwi's Top 5 Cybersecurity Hot Topics

02-12-2021 — Join @kiwi as he counts down today's hot topics in cybersecurity. And we want to know yours.

Tags: communication education threat intelligence
Labels: Community GlobalProtect-COVID19 GlobalProtect-Resources Tips & Tricks
1246 2 by in Blogs

Solving Remote Access Challenges in the COVID-19 Era

02-09-2021 — Administrators can enable GlobalProtect App Log Collection from Panorama to troubleshoot a range of issues including connectivity, performance, and authentication. End-users no longer have to resort to manually collecting logs and use an out-of-ba...

Tags: COVID-19 Prisma 1.8 5.2.5 access Cortex Cortex Data Lake globalprotect gp network security pan-os panorama prisma access
Labels: Cortex Data Lake COVID-19 Global GlobalProtect GlobalProtect App GlobalProtect-COVID19 GlobalProtect-Resources Prisma Access Video
17284 3 by in Blogs

Prisma Access Blogs, Articles, and Discussions

The Benefits of Prisma Access Cloud Management

03-31-2021 — We have an ongoing commitment to improve the management experience so customers can successfully implement Prisma Access to provide enhanced security for their organization – wherever they are. The Benefits of Prisma Access Cloud Management

Tags: cloud management Prisma prisma access Prisma Access (Cloud Managed) Prisma Access Cloud Management
Labels: Cloud Prisma Access Prisma Access Cloud Management PrismaAccess-COVID19
6404 3 by in Blogs

Introducing Prisma Access Autonomous Digital Experience Management (ADEM)

03-31-2021 — Read all about this new tool available for admins who want to have better insight into their remote users' environments, in order to keep things more secure. ADEM - Autonomous Digital Experience Management

Tags: ADEM Autonomous Digital Experience Management prisma access
Labels: Autonomous Autonomous DEM GlobalProtect GlobalProtect-COVID19 GP PrismaAccess-COVID19
6743 10 by in Blogs

DOTW: GlobalProtect VPN Client Mac OSX Secure Input

03-12-2021 — For anyone that has been trying to get MacOS X Secure Input working with GlobalProtect, Joe has written a blog to help explain what is going on and how to get this to work. DOTW: GlobalProtect VPN Client Mac OS X Secure Input

Tags: dotw globalprotect macOS X secure input troubleshooting
Labels: GlobalProtect GlobalProtect-COVID19 Mac OS X MacOS PrismaAccess-COVID19 Secure Input secureinput
2044 2 3 by in Blogs

A Popular Topic Made Simple for You — Check Out the Prisma Access Video Series!

03-05-2021 — Join Kiwi as he highlights the new Prisma Access video series and the Prisma Access resource pages! Plus, don't forget to register for the Prisma Access 2.0 launch event!

Tags: Prisma prisma access 2.0 launch event playlist PrismaAccess registration video youtube
Labels: Prisma Prisma Access PrismaAccess PrismaAccess-COVID19 YouTube
6557 4 by in Blogs

GlobalProtect App Log Collection and Troubleshooting FAQ

03-03-2021 — Explore the most-asked questions about GlobalProtect App Log Collection. This guide is for the feature available to Prisma Access customers using 1.8 Plugin and above, and can help you navigate through common questions and provide answers.

Tags: 1.8 App Log Collection faq globalprotect NGFW prisma access
Labels: GlobalProtect GlobalProtect App GlobalProtect-COVID19 Prisma Access PrismaAccess-COVID19
2426 1 2 by in GlobalProtect Articles

Prisma Access 2.0 - Release FAQ

02-19-2021 — Last updated: April 22, 2021 2.0 Releases 2.0-Preferred & Innovation Release Preview What is 2.0 Preferred and 2.0 Innovation Release? Prisma Access 2.0 introduces two Cloud Services plugin versions: Cloud Services Plugin 2.0 Preferred—Runs o...

Tags: 2.0 faq prisma access
Labels: Prisma Access Prisma Access Customer Success PrismaAccess-COVID19
7938 2 2 by in Prisma Access Articles

Palo Alto Networks Announces Prisma Access 2.0

02-16-2021 — Palo Alto Networks announces Prisma Access 2.0, expanding the industry’s most complete cloud-delivered security platform.

Tags: 2.0 Prisma prisma access cloud cloudblade cloudgenix demo digital experience management IoT IoT Security machine learning prisma access cloud SD-WAN secure web gateway
Labels: Prisma Prisma Access Prisma SD-WAN PrismaAccess-COVID19
2976 4 by in Blogs

Did you know about Prisma Access 1.7 ?

10-06-2020 — Did you know Prisma Access 1.7 was released almost a month ago? Let us know how your experience with it has been so far or check out all the new features in case you missed it!

Tags: Prisma prisma access prisma access app prisma cloud strata
Labels: Prisma Prisma Access prisma access app PrismaAccess-COVID19 strata
1631 1 by in Blogs