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The COVID-19 Response Center for GlobalProtect and Prisma Access

We've got you covered!

Palo Alto Networks understands a new level of support is needed, and the necessity to securely and rapidly connect all your applications, including SaaS, Cloud, and your data center apps.
This page provides immediate resources from across Palo Alto Networks specific to GlobalProtect, GlobalProtect Cloud Services (GPCS), and Prisma Access.
Find the answers you need and engage with other cybersecurity professionals.

A Message from our CEO, Nikesh Arora

A Message from our CEO, Nikesh Arora

We have a number of solutions ready to go to help you secure your remote workforce, and we’ve ramped up our support to help.

Read More.

GlobalProtect and Prisma Access during COVID-19

COVID-19 GlobalProtect Prisma Access Working From Home.png

We understand your challenges during COVID-19.
Supporting your mobile workforce, you’re covered.

29745 10 12
Posted by 03-13-2020 in Blogs

GlobalProtect Blogs, Articles, and Discussions

Where Can I Get the GlobalProtect Client ?

3 weeks ago — There are several ways to get your version of GlobalProtect. Find out about popular ways to deploy the GlobalProtect App to End Users.

Label: GlobalProtect GlobalProtect-COVID19 Remote location Remote Networks 645 2 2 by in Blogs

Introducing Prisma Access Autonomous Digital Experience Management (ADEM)

3 weeks ago — Read all about this new tool available for admins who want to have better insight into their remote users' environments, in order to keep things more secure. ADEM - Autonomous Digital Experience M...

Label: Autonomous Autonomous DEM GlobalProtect GlobalProtect-COVID19 GP PrismaAccess-COVID19 794 3 by in Blogs

DOTW: GlobalProtect VPN Client Mac OSX Secure Input

03-12-2021 — For anyone that has been trying to get MacOS X Secure Input working with GlobalProtect, Joe has written a blog to help explain what is going on and how to get this to work. DOTW: GlobalProtect VPN...

Label: GlobalProtect GlobalProtect-COVID19 Mac OS X MacOS PrismaAccess-COVID19 Secure Input secureinput 526 2 by in Blogs

GlobalProtect Authentication Issue After Updating Adobe Acrobat

03-05-2021 — If you have experienced issues with GlobalProtect authentication after updating Adobe Acrobat software, then this article will help provide a solution.

Label: Adobe Acrobat Authentication GlobalProtect GlobalProtect-COVID19 SAML strata 576 1 by in Blogs

GlobalProtect App Log Collection and Troubleshooting FAQ

03-03-2021 — Explore the most-asked questions about GlobalProtect App Log Collection. This guide is for the feature available to Prisma Access customers using 1.8 Plugin and above, and can help you navigate thr...

Label: GlobalProtect GlobalProtect App GlobalProtect-COVID19 Prisma Access PrismaAccess-COVID19 579 1 by in GlobalProtect Articles

Troubleshooting GlobalProtect MTU Issues

02-17-2021 — Learn why we need to consider Maximum Transmission Unit (MTU) size when talking about VPN solutions, such as GlobalProtect, and what fragmentation is and why we want to avoid it.

Label: GlobalProtect GlobalProtect-COVID19 2952 2 10 by in GlobalProtect Articles

Kiwi's Top 5 Cybersecurity Hot Topics

02-12-2021 — Join @kiwi as he counts down today's hot topics in cybersecurity. And we want to know yours.

Label: Community GlobalProtect-COVID19 GlobalProtect-Resources Tips & Tricks 516 2 by in Blogs

Solving Remote Access Challenges in the COVID-19 Era

02-09-2021 — Administrators can enable GlobalProtect App Log Collection from Panorama to troubleshoot a range of issues including connectivity, performance, and authentication. End-users no longer have to resor...

Label: Cortex Data Lake COVID-19 Global GlobalProtect GlobalProtect App GlobalProtect-COVID19 GlobalProtect-Resources Prisma Access Video 15914 3 by in Blogs

Prisma Access Blogs, Articles, and Discussions

The Benefits of Prisma Access Cloud Management

3 weeks ago — We have an ongoing commitment to improve the management experience so customers can successfully implement Prisma Access to provide enhanced security for their organization – wherever they are. Th...

Label: Cloud Prisma Access Prisma Access Cloud Management PrismaAccess-COVID19 340 2 by in Blogs

Introducing Prisma Access Autonomous Digital Experience Management (ADEM)

3 weeks ago — Read all about this new tool available for admins who want to have better insight into their remote users' environments, in order to keep things more secure. ADEM - Autonomous Digital Experience M...

Label: Autonomous Autonomous DEM GlobalProtect GlobalProtect-COVID19 GP PrismaAccess-COVID19 794 3 by in Blogs

Retrieve the IP Addresses for Prisma Access

a month ago — Join Kiwi as he shares resources on how to retrieve IP addresses for Prisma Access.

Label: Deployment prisma Prisma Access Prisma Access 2.0 PrismaAccess-COVID19 411 2 by in Blogs

DOTW: GlobalProtect VPN Client Mac OSX Secure Input

03-12-2021 — For anyone that has been trying to get MacOS X Secure Input working with GlobalProtect, Joe has written a blog to help explain what is going on and how to get this to work. DOTW: GlobalProtect VPN...

Label: GlobalProtect GlobalProtect-COVID19 Mac OS X MacOS PrismaAccess-COVID19 Secure Input secureinput 526 2 by in Blogs

A Popular Topic Made Simple for You — Check Out the Prisma Access Video Series!

03-05-2021 — Join Kiwi as he highlights the new Prisma Access video series and the Prisma Access resource pages! Plus, don't forget to register for the Prisma Access 2.0 launch event!

Label: prisma Prisma Access PrismaAccess PrismaAccess-COVID19 YouTube 882 4 by in Blogs

GlobalProtect App Log Collection and Troubleshooting FAQ

03-03-2021 — Explore the most-asked questions about GlobalProtect App Log Collection. This guide is for the feature available to Prisma Access customers using 1.8 Plugin and above, and can help you navigate thr...

Label: GlobalProtect GlobalProtect App GlobalProtect-COVID19 Prisma Access PrismaAccess-COVID19 579 1 by in GlobalProtect Articles

Prisma Access 2.0 - Release FAQ

02-19-2021 — Last updated: April 22, 2021 2.0 Releases 2.0-Preferred & Innovation Release Preview What is 2.0 Preferred and 2.0 Innovation Release? Prisma Access 2.0 introduces two Cloud Services plugin ver...

Label: Prisma Access Prisma Access Customer Success PrismaAccess-COVID19 3006 1 1 by in Prisma Access Articles

Palo Alto Networks Announces Prisma Access 2.0

02-16-2021 — Palo Alto Networks announces Prisma Access 2.0, expanding the industry’s most complete cloud-delivered security platform.

Label: prisma Prisma Access Prisma SD-WAN PrismaAccess-COVID19 1350 4 by in Blogs