Beacon back-end appears to be ~down; failure to load modules (2023-09-13)

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Beacon back-end appears to be ~down; failure to load modules (2023-09-13)

L0 Member

The Beacon outlines/overviews are functional, and the content modules were working fine until ~2h ago (~0900 EST), however the individual modules are no longer loading.  ("clock" loading icon hangs indefinitely)

 

Steps to reproduce:

1. https://www.paloaltonetworks.com/services/education/palo-alto-networks-certified-network-security-ad...

2. Click on a module, such as "Security Profiles and Security Policies" https://beacon.paloaltonetworks.com/student/collection/668346/path/749901

3. Starting/continuing the module proceeds to "load indefinitely" (i.e., failure to load content from cache/back-end)

Verified across two browsers, including one "fully open/unfiltered."  Identical steps/result.

 

 

The tool has been fantastic all week; I've enjoyed the content thus far.  Looking forward to completing the PCNSA, PCNSE, and others.

 

FYI & Thanks;

-JH

 

 

1 accepted solution

Accepted Solutions

L0 Member

Beacon Support team (beacon @ ) appears to have fixed the issue now -- thanks folks!

 

Back into this excellent online content... 

-JH

 

View solution in original post

3 REPLIES 3

L0 Member

I have the same issue.   Worked fine yesterday.  

I am trying to resume the PSE Strata Course: Cloud-Delivered Security Subscriptions - IOT security module.

Sent emails to Technical Education Support <edu-learning@paloaltonetworks.com> and beacon@paloaltonetworks.com.  Have not heard anything back so far and not sure who or how to contact for a beacon issue.

 

Peterr

 

L0 Member

Likewise. Removed the VPN and tried different browsers. The content just hangs. I hope this is resolved ASAP as I love the training content. 

L0 Member

Beacon Support team (beacon @ ) appears to have fixed the issue now -- thanks folks!

 

Back into this excellent online content... 

-JH

 

  • 1 accepted solution
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  • 3 replies
  • 2 Likes
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