Frequently Asked Questions

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Frequently Asked Questions

The frequently asked questions are here to help you find the answers you are seeking about Education at Palo Alto Networks. If there is a question that is not addressed here, please visit Education Help Center Discussions to ask the community.

 

GENERAL INFORMATION

 

TRAINING

What are the delivery options for training?  

What is my recommended learning path?  

Does Palo Alto Networks offer evaluations, trial licenses, OVA files or VMs for lab practice?  

FAQ - Beacon  

 

 

AUTHORIZED TRAINING PARTNER  |  INSTRUCTOR-LED TRAINING

 

GETTING STARTED

How do I sign up for Instructor-Led Training?  

What is the cost to take an Instructor-Led Training?  

How do I reschedule or cancel my Instructor-Led Training registration?  

 

 

 

CERTIFICATION  |  PEARSON VUE  |  CERTMETRICS

 

GETTING STARTED

What certifications are offered by Palo Alto Networks?  

How do I register for a certification exam?  

How do I prepare for a certification exam?  

What does it cost to take a certification exam?  

What are the reschedule and cancellation policies?  

What are the ID requirements to take an exam?  

Does Palo Alto Networks offer ESL accommodations?  

Does Palo Alto Networks offer customer exam vouchers?  

 

MY PROFILE

How do I change the name on my certificate? 

How do I move my certificates to a different account or email address?  

How do I edit my Pearson VUE or CertMetrics profile information?  

 

POST COMPLETION

What is the Exam Retake Policy?  

How do I download the certificate of completion for an exam?  

How do I download my Digital Badge or Logo?  

How do I check my exam score?  

When does my certification expire?  

 

OTHER

Instant Answers to Promotional Gifts Questions  

 

 

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L1 Bithead

Hi

 

Please help on this case_GP authentication issue on MAC devices.

 

Mac environment we are sending a SCEP certificate to authenticate "Pandora Wifi", what we are seeing Global Protect is automatically taking that certificate details to authenticate and failing. As a workaround, we are removing the scep certificate from user device for some time, So that user can sign in Global Protect. is there a way in Global Protect so that we can configure not to automatically use that Scep cert as login preference.

 

 

Awaiting response soon.

 

 

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Last Updated:
‎06-29-2022 10:13 AM
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