Data Retrieval Download error

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data Retrieval Download error

L2 Linker

So, i guess since our last Update to Version 4.2.2, we cant download any reports under the "Data Retrieval" section anymore.

It just throws the following error: Bildschirmfoto 2019-01-28 um 11.24.47.png

 

In the "Web_ESMINT.log" File i get the following two error-lines in the related time-span:

 

2019-01-28T08:01:50.2062+01:00    ERROR    w3wp    26    Cyvera.Management.Web.Controllers.AdministrationController    General    "Failed to download file from url: https://esm.intern.iwelt.de:443/BitsUploads/Logs_28_01_2019-06_57_17_000_f317aad2-22c9-11e9-a13b-acd... System.Net.WebException: The remote server returned an error: (401) Unauthorized.
   at System.Net.WebClient.OpenRead(Uri address)
   at Cyvera.Server.Facades.Download.TrapsDownloader.StreamFile(ServerConfig config, Uri sourceFileAddress)
   at Cyvera.Management.Web.Controllers.AdministrationController.FileDownload(String url)"
2019-01-28T08:01:50.2062+01:00    ERROR    w3wp    26    ApplicationLog    General    "This request has been blocked because sensitive information could be disclosed to third party web sites when this is used in a GET request. To allow GET requests, set JsonRequestBehavior to AllowGet. System.InvalidOperationException: This request has been blocked because sensitive information could be disclosed to third party web sites when this is used in a GET request. To allow GET requests, set JsonRequestBehavior to AllowGet.
   at System.Web.Mvc.JsonResult.ExecuteResult(ControllerContext context)
   at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1a.<InvokeActionResultWithFilters>b__17()
   at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation)
   at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult)"

 

I can't really say for sure what caused this error (Update or Administration-Error).

I already opened a case with Palo Alto Support, but maybe, some of you guys experienced the same behavior and have a fix for it.

 

Kind regards.

5 REPLIES 5

Hi,

Thank you for your reply.

Do you remember what did you have to do? Which identity did you use for ESMAppPool, the service account used for database connections? Were there any special permission needed?

The thing is that I already set the identity for the app pool, but still doesn't work without putting GET verb.

Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!