Disconnected Traps but online server

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Disconnected Traps but online server

L1 Bithead

Hi Community,


Please help us investigate this issue.


There is traps installed and I seems it is not connected to ESM server. Showing a Disconnected but the server is online.


The version showing on the ESM server is 4.1.3, but when looking at the server in control panel, It shows that its traps Agent 4.2.3.


We cant see the Traps console on the system tray. 


CyveraService and CyServer are running on the Services.


Could someone help us?







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