False Positive Removal Request

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False Positive Removal Request

L0 Member

Hello,

Trap has been alerting and blocking this binary. It's a false positive.

https://www.virustotal.com/#/file/07c8d8afa8e90569ba9969d1c243f5fc05e3dc744406f83c2af62aa949cbb32c/d...

Could you please help remove this FP and instruct how to allow this binary to run on our computer?

Thanks,

Lan

1 REPLY 1

L4 Transporter

Lan,

 

There are several ways to flip the verdict of a Hash. The easiest way would be through the ESM/TMS on the hash itself, you will see an option to change the verdict. This will start a process to have a threat researcher validate the false positive and change the associated verdict. Alternatively, you can open a support case with Palo Alto Support, who can request the verdict change on your behalf.

 

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