08-14-2018 11:36 AM
How can i renew the traps licenses, i am asking in here, because the license has expired, so then i can not raise a case directly with Palo Alto about this, and looking through the documentation, did not find how to do that.
08-14-2018 12:05 PM
You should be working with a partner from who you got the licenses to begin with to get a renewal setup. If you have since sepperated from that vendor you can reach out to firstname.lastname@example.org and they can get someone to help you get the request processed.
02-05-2019 03:14 AM
03-10-2019 12:25 AM
03-10-2019 08:21 AM
If memory serves correctly the ESM admin page becomes almost unusable as most of the tabs become inaccessible; you'll only be able to go to the system page to few the information required to get the ESM licensed again and input the new license.
The Traps agents when they go into an unlicensed state likewise switch to a disabled function, similar to if you stopped all of the cyvera processes.
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