Wondering if you can help, I'm having some issues with a Traps server sitting in my DMZ for external clients. I just migrated to new PA Firewalls and external clients can no longer connect in. I have opened up Ports 2125 using app SSL but no go.. has anyone else got a Security Policy they can through my way jus tot confirm i have setup correcty..?
The security policy in question has to allow the application paloalto-traps and SSL. That's the best way to get it working.
Finally, please confirm if the Internal and External FQDNs that your endpoint agents connect are the same and that the DNS resolution is happening correctly.
Scenario 1: Internal and External FQDNs are the same i.e esm.acme.com. It then resolves to the internal and external IPs.
Scenario 2: Internal and External FQDNs are different i.e esm.int.acme.com and esm.ext.acme.com. it then resolves to the internal and external IPs.
I hope this helps.
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