No Wildfire connexion

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No Wildfire connexion

L0 Member


We have problem with ESM.
We have no connexion with Wildfire. Internet connexion is OK, we can ping the wildfire url.
ESM is up to date.
Please help


L4 Transporter

Hi @lhatsadourian -


Are you still having this issue?  If so, are you seeing any error messages in the logs?  Also, can you log into the WildFire portal? ?

David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 

Hi @dfalcon 


Yes I still have this issue. Our Service Provider has contacted paloalto support as partner.

I'm waiting for news. i don't have the account to contact wildfire. My partner has.

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