No Wildfire connexion

[lhatsadourian]

Hi,

We have problem with ESM.
We have no connexion with Wildfire. Internet connexion is OK, we can ping the wildfire url.
ESM is up to date.
Please help

[dfalcon]

Hi @lhatsadourian -

Are you still having this issue?  If so, are you seeing any error messages in the logs?  Also, can you log into the WildFire portal?  https://wildfire.paloaltonetworks.com ?

[lhatsadourian]

Hi @dfalcon 

Yes I still have this issue. Our Service Provider has contacted paloalto support as partner.

I'm waiting for news. i don't have the account to contact wildfire. My partner has.