Our experience with traps. Unfortunately very bad!!!

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Our experience with traps. Unfortunately very bad!!!

L1 Bithead

We ordered Traps because we had a very good experience with the Palaoalto Firewall's and the features of Traps sound good. We installed the ESM server, uninstalled our previous soloution (Trend Micro Worry-Free Business Soloution) and rollout the Traps client. Everything worked well. But with the first update came the problems. The update sometimes not work, the Traps service were missing or not started. We must reinstall clients manually often with the removal tool. With each update always the same problems!
Then we heard from the Traps management service. In the hope that the problems do not occur with the Traps management service we migrated our configuration. Everthing works well again. But with the first update the same trouble.
We order Traps from our dealer. It's a business partner from Paloalto. And therefore we can't open a support case directly by Paloalto. Two weeks ago our dealer told us it's a bug and it would be solved with the agent version 5.0.4. But we have the same problems with 5.0.4. Our dealer has never been able to help us but always want money for his support.

Has anyone had the same experiences?


L1 Bithead

With the January release and the client 5.0.5 seems the problems where be solved. Now I wonder why no one else had the same problems?

L1 Bithead

sorry for asking: if i understand correctly you have installed the "on-premises" ESM server, which is still at 4.2.2 version.

Are you using it with 5.x agent version? Is it possible/supported?

I'm still with the on-prem ESM solution, but i still deploy agents in the same version the esm is.

No, we using since last year the Traps Management Service instead "on-premises" ESM server

oh i see.

honestly, i have updated many times che ESM and never had a single issue other than the impossobility to uninstall with from the client using the pass

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