Question About Traps Behaviour

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Question About Traps Behaviour

L1 Bithead

Hello dear community,

 

I have a question about traps behaviour, we have a customer that have machines not able to connect agains their cloud services:

 

"2020-01-27T11:22:49.168+01:00 VMCO-13 [2004:2312 #24:24] {trapsd:Infrastructure:Heartbeat(user ID=S-1-5-21-2238142029-4184273230-3152458776-1774, name=testvv3):https://ch-best.traps.paloaltonetworks.com/operations/provision/register:} <Info> HTTP request body (JSON): { "agentId" : "", "computerName" : "VMCO-13", "computerSid" : "S-1-5-21-2238142029-4184273230-3152458776-3544", "distrId" : "f94430d8ec7996ec2e6c83248409ab08", "domain" : "tercat.local", "goldenImageId" : "bc50e0f31dbac129ab0debcae792aea1", "ip" : "172.16.10.112", "is64" : true, "osType" : 1, "osVersion" : "6.1.7601", "productName" : "", "productType" : 1, "protectionStatus" : 0, "trapsVersion" : "6.1.3.26103", "userName" : "testvv3", "userSid" : "S-1-5-18", "vdi" : 1 } 2020-01-27T11:22:49.330+01:00 VMCO-13 [2004:2312 #24:24] {trapsd:Infrastructure:Heartbeat(user ID=S-1-5-21-2238142029-4184273230-3152458776-1774, name=testvv3):https://ch-best.traps.paloaltonetworks.com/operations/provision/register:} <Info> HTTP status: 400, reason: Bad Request 2020-01-27T11:22:49.331+01:00 VMCO-13 [2004:2312 #24:24] {trapsd:Infrastructure:Heartbeat(user ID=S-1-5-21-2238142029-4184273230-3152458776-1774, name=testvv3):https://ch-best.traps.paloaltonetworks.com/operations/provision/register:} <Info> HTTP response body: { "error" : "authentication failed: failed to verify distribution"

 

According to them, this error appeared when they did a VDI clone of machines based on one template.

 

That's the template

 

1.png

3_NotWorkingAfterClone.png

 

I would like to confirm what is the Traps behaviour in this scenario because I've never seen that before. I think the most possible is that something on the machine change on its registers that affects to the traps agents and is not related with Traps. But I like to confirm. Can you help?

 

Regards,

Aitor

1 REPLY 1

L4 Transporter

Does the agent installation still exist in the tenant?  If it is deleted, no agents will activate with that MSI.


David Falcon 
Senior Solutions Architect, Cortex
Palo Alto Networks® 
  • 2998 Views
  • 1 replies
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