Reseting password

[ADVENS_SI]

Hi,

I plan to reset traps local admin password on the server which ESM is installed.

What do i need to take care ?

Is there a reference somewhere to that password in ESM ?

Is it safe to reset it ?

Thanks.

[efrancis · Accepted solution]

@ADVENS_SI 

is the local admin account used to start up the services (ESM services)? if so, those services need to updated with the new password. Also, if that account is used by the database, it will need to be updated. If you contact Palo Alto networks support, they should be able to walk you through the process of changing the password, and what areas on the system to check if you are not sure how the admin account is leveraged.

[ADVENS_SI]

Hi !

Thank you for your quick reply 😉

Yes, the traps local admin account start the "Endpoint Security Manager" service.

But i think that i have another account for the DB connection (the acount which start the SQL express DB is not the same as ESM)

I'll open a case at support.

[ADVENS_SI]

Hi

Support help me to reset password.

Everything is ok.

Thank you