Transitioning Traps from Eval License to Purchased License

[Yali_s]

Hey,

my eval license expired and when activating the new one I encountered a problem: it creates a "new instance" of traps, which makes me wonder:
0) Am I doing something wrong? Isn there some way to just give it the new license and tell it that it's now a real boy?

1) Will I have to set this new instance up from scratch again? (Saving agent installations, previous event logs, anything, really)

2) I have to choose a new "name" because the URL and the cloud service instance names are already taken. Can I not? In any way that doesn't involve deleting the old service (so that I still keep all the data from my evaluation period)

[rdonohoe23]

HI Mate, 

Always worth verifyin with your account manager and local PANW SE. To best of my knowledge, POC to Paid not possible on the traps management service. It is a backend thing the way the instances are spun up in the cloud.  

Engage with your account manager or SE regardin releasing the name, or just pick a different one, 

The configuration should not take so long on the new TMS instance,

cheers

Rob 

[efrancis]

 Yali,

Please see my answers in line:

0) Am I doing something wrong? Isn there some way to just give it the new license and tell it that it's now a real boy?

LOL, you will need to work with Palo Alto Networks support to start the process from POC to production (it is possible)

1) Will I have to set this new instance up from scratch again? (Saving agent installations, previous event logs, anything, really)

No, after migration you will still have the same instance you created during the POC

2) I have to choose a new "name" because the URL and the cloud service instance names are already taken. Can I not? In any way that doesn't involve deleting the old service (so that I still keep all the data from my evaluation period)

When you roll from POC to production, you will be using the same URL