Traps 5.0 Scan - Why does it not quarantine dll and Office files?

[Bstermer]

Hello to all,

We are migrating to Traps 5.0 and are excited about the built in scanner but noticed that even though the scanner identifies malware in a .dll or MS-Office macro in a Word or Excel document it does not quarantine the file so it remains on the targeted system until another product scans the device to remove the file.

What is the rationale behind not quarantining an identified malware dll or MS-Office type file with the Traps 5.0 scanner? 

Thank you.

[Bstermer · Accepted solution]

Hello,

A support case has been opened to address this issue.

Thank you.

[AbdulRahman_Safwat]

Hello @Bstermer ,

Have got a reply from the TAC?

If so, can you please share it.

Thanks a lot

[Bstermer]

This is the reply I received:

Thank you for contacting Palo Alto Networks Technical Support.

At this time, our quarantine function will only isolate executable files. We do not have office file or DLL quarantining as an available function.

If you wish to file a feature request, our recommendation would be to speak with your account team, so they can file the request and coordinate with product management for prioritization and any necessary roadmap conversations.

I hope this clarifies, do you have any additional questions or concerns?